One82 (California-based Managed IT + Cybersecurity Firm) Msp

6 days ago

Hyderabad Telangana, India One82 Full time

**Company**: One82 (California-based Managed IT & Cybersecurity firm)

About Us

One82 is a U.S.based Managed Service Provider (MSP) specializing in **Managed IT, Cybersecurity, Compliance, and AI solutions**. We support **accounting firms, law practices, boutique financial services, and energy sector clients** who rely on secure, compliant, high-performance IT environments.

We are looking for a **Tier 3 MSP Technical Lead** to join our team in India. This role is _**primarily remote**_ but requires **onsite support in Kakinada, Andhra Pradesh (on average once per week or as needed).**

Key Responsibilities
- Manage and optimize **Datto RMM, Autotask PSA, and IT Glue** environments
- Oversee escalated tickets, ensuring high-quality and timely resolution
- Lead IT projects: scope, plan, implement, communicate, and stay on budget
- Mentor Tier 1 and Tier 2 engineers to improve service delivery standards
- Configure and manage **Microsoft 365, Intune, and conditional access policies**:

- Lead **cybersecurity initiatives**, including incident handling and risk reduction
- Manage **backup and disaster recovery solutions**:

- Perform periodic **onsite visits in Kakinada** for infrastructure support and project work

Required Experience
- **5+ years in MSP environments** with Tier 3-level responsibilities
- Hands-on expertise with **Datto RMM, Autotask PSA, IT Glue**:

- Advanced knowledge of **Microsoft 365, Intune, and mobile device management**:

- Strong background in **cybersecurity frameworks, incident handling, and best practices**:

- Proven ability to **lead IT projects** in client environments
- Excellent English communication skills (written and spoken)
- Ability to **travel to Kakinada once per week on average**:

- **Must speak fluent and excellent english.**

What We Offer
- Work with a **U.S.based MSP** serving regulated, high-growth industries
- Opportunity to **lead projects, mentor teams, and influence strategy**:

- Exposure to **enterprise IT and cybersecurity environments**:

- Competitive compensation and long-term career growth

Compensation

Salary range**:₹18,00,000 - ₹35,00,000 per year** (depending on experience and expertise).

How to Apply

Submit your resume and a short note describing your most complex MSP project or automation you’ve built to:
Pay: ₹18,865.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

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