Server Support; Any Graduate; Fresher's; Good

1 week ago

Bengaluru, India Radical Technologies Full time

CV must be in PDF format, saved with your Full name.

Hiring for Server Support

**Location**: Bangalore (Work From Office)

**Job Description for Server Support**:
1) Soft skills

Good Attitude with Excellent Communication Skills

1) Voice clarity
2)Grammar
3)Fluency
4)Accent

2)Good knowledge on hardware and software trouble shooting of laptops desktops and supercomputer.

Hands on experience in hardware / software trouble shooting,

**Responsibilities**:
Providing Level 1 Enterprise technical support to HPE Customers for Industry Standard Servers (ISS) and related products.
- Provide technical support to customers and clients in U.S.A and Canada for High-Performance HPE ProLiant Servers and UPS (Uninterrupted Power Supply).
- Providing step by step instructions to troubleshoot the issue, ensuring no downtime, quick solutions and workaround to customers and clients and provide assistance via remote access if required.
- Identifying the fault and dispatching appropriate parts depending on the defective Server, Enclosure and UPS.
- Technical knowledge on ISS ProLiant Servers [SL, DL, ML, and Blade Gen (1-9) servers] and Windows 2003, 2008 and 2012, Linux, VMware,Networking, Storage.
- Focus on total problem resolution and provide end to end support to the customer.
- Troubleshoot, add a plan of action and dispatch cases to the field if issue cannot be fixed remotely.
- Elevate/Escalate incidents/cases to higher levels depending on priority and criticality of the Server and UPS and in a timely manner, thus ensuring no downtime and resolving customer’s issues immediately.
- Provide support via Phone and E-mail.

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