Csa (Customer Service Associate)
2 weeks ago
**ROLE AND ELIGIBILITY CRITERIA**
**Role/Position**:CSA**
**Reporting to**:Supervisor / ASM**
**Location**:Shamshabad**
**Basic Eligibility Criteria**:
- Experience: 6 months-1 year experience is retail industry / Fresher
- Qualification: Undergraduate/ Graduate
**Selection Process**:
- Screening round by Hr
- Personal Interview by Operations Head
**KEY RESPONSIBILITIES**:
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers’ needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involve in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Always be well groomed
- Go the “extra mile” to meet targets
- Maintain a clean and orderly environment in the store
- Follow all companies’ policies and procedures
**REQUIREMENTS AND SKILLS**:
- Customer Focus
- Effective communication - English, Hindi
- Interpersonal Skills
- Role modelling
- Good physical endurance
- Basic understanding of sales principles and customer service practices
- Should be flexible with 24/7 shifts and working on holidays/ festivities
- Open to Feedback and learning
- High on Energy levels.
- Friendly, helpful, confident, and engaging personality
Pay: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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