
Front Desk Receptionist
2 weeks ago
**About Us**
Our Company is a leading printing solutions company, committed to delivering high-quality products and exceptional customer service. We believe our front desk is the heart of our client experience — and we’re looking for a professional, energetic, and customer-focused individual to join our team.
**Key Responsibilities**:
- **Reception Management**: Greet and welcome all visitors, clients, and vendors in a polite and professional manner.
- **Call Handling**: Manage incoming calls, route to appropriate teams, and maintain clear communication.
- **Client Coordination**: Assist clients with inquiries, collect details for new walk-ins, and follow up on pending queries.
- **Order & Job Support**: Coordinate with production/design teams for job updates and requirements.
- **Payment Handling**: Accept payments, maintain records, and issue receipts/job confirmations.
- **Balance Recovery**: Follow up with customers for pending payments and update accounts.
- **Tele Sales & Follow-ups**: Call potential and existing clients to explain services and offers.
- **Customer Review Collection**: Request and record reviews from satisfied customers (offline & online).
- **Front Area Management**: Maintain cleanliness and professional presentation of reception area.
- **Visitor Log & Security**: Maintain visitor logs and coordinate with security as needed.
- **Daily Learning**: Watch a 20-minute assigned training video and share learnings with the manager.
- **Daily Client Conversion Target**: Convert a minimum of 5 customer inquiries into confirmed orders per day.
**Requirements**:
- Excellent communication and interpersonal skills (Hindi & English preferred)
- Pleasant personality with professional grooming
- Strong follow-up and sales abilities
- Punctual, disciplined, and self-motivated
- Previous experience in customer service or front desk roles is preferred
Pay: ₹96,000.00 - ₹150,000.00 per year
Work Location: In person
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