Guest Relations

6 days ago

Munnar, India Windermere retreats Full time

Windermere retreats is a 25 year old brand in hospitality operating two boutique stays Windermere estate at Munnar an 18 key property in a working cardamom & coffee estate. And River house a 5 room bungalow on the banks of river Periyar at Neriamangalam.

Role : Front Office Assistance & Guest Relations

What you will do..
- Providing a genuinely welcoming and memorable stay for guests.
- Proactively providing guests solutions to meet expectation and also exceeds them.
- Ensure guests have a good experience.
- Coordinate with team members in facilitating guest requirements, along with supervision that all is in order.
- Assist guests in making itineraries, and curate experiences.
- Be available for guests to address their concerns, note feedback.
- Be available for guest right from arrival until they leave, and be point of contact for those who are repeat guests.

Whom we expect..
- Genuinely passionate about hospitality and likes people interaction.
- Need to be fluent in English.
- Good interpersonal skill & willingness to work as part of team on the floor.
- Keen to learn, adapt and evolve.
- It may be noted that one can be from any discipline of education or work experience, we are happy to have people bring in their own identity. Requires to be extremely Proactive and keeps team relationship and guest relationships well
- Its desired that one has 2 years of full time work experience

It may be noted that accommodation and food is provided at the property. We offer our team members the option of 4 days of monthly offs that may be taken together in a month

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Munnar, Munnar - 685612, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 3 years (preferred)

**Language**:

- English, Hindi, Malayalam (preferred)

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