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Principal, Data Operations
3 weeks ago
Overview:
**Responsibilities**:
- Find gaps in current workflows/design and implement new procedures for the entire department
- Provide support for escalated service requests, including problem identification and resolution.
- Perform data intake, extraction, and processing activities necessary to prepare data for attorney review.
- Assist the Data Ops Managers in authoring and peer reviewing technical documentation necessary to make the assigned systems operational and efficient.
- Prepare document productions for delivery.
- Maintain technical documentation necessary to make the assigned systems operational and efficient.
- Ensure compliance and conduct adherence audits for Data Ops policies and procedures.
- Assist with training for new or changing workflows.
- Conduct quality control evaluations of each process performed.
- Work effectively as part of a project team.
- Solve basic, moderate, and complex technical issues, such as database import errors and unknown source data formats.
- Provide assistance and guidance to other team members.
- Stand in for the processing Team Lead when they are out of the office.
- Assist data operations in coordination with development team on requirements gathering and testing.
- Design, execute, train and transition new data ops workflows & methodologies on custom projects.
- Be responsive to and responsible for technical escalations in data operations work stream.
- Approach all workflows in an analytical manner and think ahead of what errors/issues could be introduced with any steps and provided guidance to management on how to remove these errors/issues.
- Conduct technical interviews for prospective new hires.
- Conceptualize & execute platform agnostic client or domain specific custom workflows
- Provide support for escalated service requests, including problem identification and resolution.
Qualifications:
- BE/MCA degree with minimum 8 years’ work experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters.
- Strong communication skills (written, verbal, presentation, and facilitation) with the ability to communicate technical concepts to non-technical staff in a clear manner.
- Customer service oriented, willing to work additional hours as necessary including weekends.
- Strong organizational skills and able to effectively manage multiple projects in fast paced environment with tight time deadlines.
- Strong analytical problem-solving skills, the ability to work independently, and in a team environment.
- Maintains high quality standards and attention to detail in work product.
- Experience working under tight deadlines in fast-paced data production environments
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office)
- Knowledge of general database, networking, and file-systems concepts
- Experience with several of the following preferred: SQL, Visual Basic/VB Script, MS-Access, Python
- Advanced knowledge on Regular Expressions on tools like SQL, Ultraedit, Notepad++, Textpad etc
- Ability to perform troubleshooting and learn customized proprietary software
- Relevant eDiscovery domain certifications like CEDS, Relativity, Reveal, SightLine etc.
**Work timing**:
- May be required to work in 24x7 shifts depending on business needs. Would be required to participate in global connect calls, typically in the evenings.
