Guest Relations Executive

4 days ago


Delhi, India One Tree BNB Pvt Ltd. Full time

**Roles and Responsibilities include**: - Assist the guest after check-in (inquiries, recommendations) / Problem resolution - Assist guests with property directions if needed. - Report guest issues with the Housekeeping team to give immediate solutions - Coordinate with the ground team for any special requests by guests - Maintain clear and effective communication with the Housekeeping, Maintenance team through the different channels (slack / Whatsapp). - Good communication skills, should be able to communicate in english. - Ability to handle issue and situation - Basic computer / internet literacy (use hotel management software, upload docs etc) Previous experience of 2-4 years in hospitality is mandatory - Understanding of all hotel management best practices and relevant laws - Hands-on experience with Hotel Management softwares & travel softwares like make my trip, goibibo etc. - Keen to commit to at least a 1-2 year time frame for the role Excellent writing skills (no typos) - Excellent telephone etiquette - Problem-solving and decision making under pressure - Warm communication - empathy & personal connection - Service attitude - "customer is always right" - Teamwork, especially with other Teammates **Job Types**: Full-time, Regular / Permanent Pay: ₹18,000.00 - ₹30,000.00 per month Schedule: - Day shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Delhi - 110049, Delhi: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year (preferred)



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