Sdm, Amazon Hub

7+ years of engineering experience - 3+ years of engineering team management experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams
Inviting interest from Tech Leaders for the HubDP (I-Have-Space delivery partner) business in Access Points Org. Join us to make history as we build a world-class Amazon Hub pickup and returns customer experience Amazon Hubs are free-standing, self-service kiosks ("Lockers") and walk-up, full-service locations ("Counters") located around the world in convenience stores, grocery stores, shopping centres, transit stations, multifamily buildings and other retail locations where Amazon customers can pick up their orders. Amazon Hub is growing exponentially and globally to meet the continuing customer interest in buy online and pickup in store. The Access Points team is currently comprised of multiple product lines like Lockers, Hub Counter and Locker+. Together, they form a network of 150K+ automated or attended locations, primarily in North America, Europe and Japan, where Amazon customers can pick up and return Amazon, and soon non-Amazon, packages. We build the solutions that provide a best in class pick-up and drop-off customer experience across the globe through the use of convenient, reliable, and secure Lockers and third party pickup points. Amazon Lockers are self-service kiosks placed in shopping centres, retail stores, transit stations, and other access points in areas with high customer density. To pick-up orders or drop-off returns, customers select a location on the website; receive a code, and collect or drop-off the package at their convenience. Our challenges include building geographical proximity solutions for customers to discover these locations, increase wallet share through customer engagement, developing smart algorithms using data analytics for real-time upsells of Lockers and pick-up points, developing and building highly available and scalable systems which can be used by any business in Amazon dealing with physical locations. Responsibilities: - Lead the engineering team through an agile transformation that delivers higher software development velocity and quality - Develop strong engineering leaders and managers - Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments - Regularly communicate status of development, quality, operations, and system performance to management - Lead Engineers to architect and develop the best technical design and approach - Foster culture of continuous engineering improvement through mentoring, feedback, and metrics - Interface with a diverse customer base to understand requirements, priorities, and processes from around the world - Propose and implement new projects or recommend system improvements. - Own all operational metrics and support - Have the obsession to drive a better customer experience through everything that we do - Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives - Set clear, measurable quality goals for an organization in a data-driven way
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers