Service Advisor

2 weeks ago

Mumbai Maharashtra, India Navnit Motors Pvt Ltd Full time

To greet, receive and serve customers with a smile.
- To always be groomed and in uniform.
- To conduct joint inspection with the customer of his/her vehicle.
- To take signature of the customer on the inventory sheet / job card once the inspection is complete.
- To give customers the right advice & recommendation based on the vehicles service history.
- To furnish reasonable initial estimate of service with the customer.
- To assist with customer’s insurance assessment, claim process & other processing requirement, paper work, etc.
- To provide a well calculated time of delivery & cost of repairs considering all operational factors.
- To coordinate with JC for service after the insurance company’s go ahead & customers prior approval on estimate only.
- To inform customer about the additional jobs, cost involved and proceed after prior approval / supplementary insurance assessment only.
- To ensure that all demanded jobs by customer are completed on time & within estimated cost, with best body repair & paint finish quality.
- To exceed customers’ expectations and resolves queries.
- To achieve the set business targets in terms of parts selling, labour billing, VAS, tyres, batteries, ATW, RSA.
- To attend minimum number of customers/cars per day as per the dealership norms.
- To achieve the set qualities targets in terms of complaint incidence, PSF score, Zero repeat repair etc**.**:

- To follow up & be responsible for the recovery of all outstanding payment from insurance company/customer.
- To ensure body shop to service conversion for all vehicles which are due for service.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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