Location: Hyderabad, IN- Company: GMR Hyderabad Intl Arprt**JOB PURPOSE**:
Develop ORAT strategy, lead the function and know how required for operation readiness of new facilities. Plan & review testing of equipment and trials to identify gaps and ensure training mechanism is in place to bridge the gap. Ensure timely execution of work and commissioning of infrastructure within deadlines. Overall responsible for timeless transition. Also responsible for ensuring all legal and regulatory compliances related to project execution.
Lead the effective implementation, monitor and audit the Operations SLA of Ground Handling Agencies. Monitoring the compliance to the objective quality of service parameters of AERA guidelines & recommendations.

**ORGANISATION CHART**:
**Accountabilities**

**Key Performance Indicators**
- ORAT strategy, planning and trials. Review trials outcomes. Identify existing gaps and ensure training mechanism is in place to bridge the gap
- Completion Timeline
- Ensure communication, framework and decision making are well established related to project expansion/ORAT projects
- Timeline
- Documentation of agreed plans, develop SOPs, work instructions regarding ORAT activities
- SOPs/Workflows
- Ensure all legal and regulatory compliances related to project execution
- % of compliance
- Ensure engagement of internal & external Stakeholders, communication & involvement ORAT/timeless transition deliverables
- No of structured meetings
- **KEY ACCOUNTABILITIES**:
**Accountabilities**

**Key Performance Indicators**
- Ensure GHA Ops SLA implementation and monitoring under Aviation services
- No of Ops SLAs
- Monitoring of Into plane Fueling & Inflight catering operations and ensure service providers are meeting SLAs & operational KPIs
- No of Ops SLAs
- Monitoring of Baggage Handling Operations of GHA to meet KPIs and recommend improvement actions
- KPI Vs actual
- Auditing the process compliance related to GH Ops, ITP and Catering
- No of Audits & closures
- Monitoring quality service parameters as per AERA guidelines & recommendations
- Service parameters
- MIS
- Ensure initiation, execution and closure of all expansion projects/infrastructures within timelines in line with operational requirement.
- Timelines
- Ensuring the availability of PRM facilities at airport

Provide Leadership, Support and guidance for support functions

Meeting regulatory norms

No of issues resolved

**EXTERNAL INTERACTIONS**:

- IATA
- DGCA
- MoCA
- AAI
- Airlines
- CISF
- Customs & Immigrations
- In Flight Catering companies
- Fuel Companies
- Ground Handlers

**INTERNAL INTERACTIONS**:

- AOCC/TOPS/ASO/CFL/ARFF/
- SAFETY& ENVIRONMENT
- Project Management, Master Planning
- Technical Services
- IT/ ARFF
- Airline Marketing
- Business Development, Corporate Communications
- SPG
- Finance
- S&C

**FINANCIAL DIMENSIONS**:

- Directly responsible for departmental budget of approx. Rs. 2 Crs
- Monitoring projects with approx. cost of Rs. 5500/ Cr

**OTHER DIMENSIONS**:

- Direct Reports
- 2-3 members with team size of 8 to 10.
- Indirect Contract staff of GH agencies
- 150-200

**EDUCATION QUALIFICATIONS**:

- Post Graduate/Bachelor/MBA, Specific Aviation Degree/Diploma. Preferably aviation specialization/IAP

**RELEVANT EXPERIENCE**:
Over 20 yrs. of relevant work experience in aviation sector

**COMPETENCIES**:

- Accountability
- Terminal Operations
- Escalators and Elevators
- Air Conditioning
- Baggage Handling Systems
- Airside Operations
- Learning Ability
- Making & Navigating proposals
- Innovation
- Determination(Contextual and Flexible)
- Managing Change and ambiguity by creating Win-Win
- Scanning, Networking & External orientation