Gen Ai

5 days ago

Chennai Tamil Nadu, India Virtusa Full time

P1 C3 TSTS Experience

Experience

At least 5+ years relevant technical work experience, in developing and implementing Conversational AI. And Overall experience above 8 years

Technical Skills

Expertise in prompt engineering to guide LLM-based customer interactions
Strong understanding of Conversational AI frameworks, IVR, and chat-based interactions
Experience defining rules, air-gapping mechanisms, and conversation guidelines to control LLM behavior
Ability to craft structured prompts for handling customer queries in telecom and contact center environments
Understanding of NLU, intent recognition, and contextual flow management
Experience in fine-tuning conversation flows while adhering to compliance and security standards
Design effective, structured prompts that guide LLM responses while maintaining accuracy, consistency, and compliance
Develop and enforce air-gapping mechanisms to prevent undesired or off-topic responses
Define and document rules, guidelines, and guardrails for LLM-based interactions
Optimize multi-turn conversations to ensure seamless IVR and chat experiences
Collaborate with CX, product, and AI teams to refine conversational logic
Conduct A/B testing and performance analysis to improve LLM-generated responses

Good to have skills

Knowledge of machine learning algorithms and techniques.
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration abilities.
Implementation of best practices and coding standards in conversational AI development, ensuring scalability and maintainability.
Stay updated with the latest trends in Conversational AI and Generative AI technologies, contributing to continuous improvement.
Knowledge of telecom industry use cases, BSS, and IVR workflows
Strong analytical mindset with attention to detail
Ability to adapt prompt strategies based on business and user requirements
Familiarity with LLM safety, compliance, and ethical AI practices

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

  • AI-First Android

    7 hours ago

    IND - Tamil Nadu, Chennai, India Gen Digital Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We're more than just a company; we're a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million...

  • AI-First Android

    2 weeks ago

    Chennai, Tamil Nadu, India Gen Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We're more than just a company; we're a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million...

  • Gen Ai

    17 hours ago

    Chennai, Tamil Nadu, India Virtusa Full time

    Extensive implementation experience in data analytics space or a senior developer role in one of the modern technology stack Excellent programming skills and proficiency in at least one of the major programming scripting languages used in Gen AI orchestration such as Python or PySpark or Java Ability to build API based scalable solutions and...

  • Gen Ai

    17 hours ago

    Chennai, Tamil Nadu, India Virtusa Full time

    Should lead key initiatives in GenAI COE on new tech trends, R and D on new product POC Work on proposals, Provide solutions architecture design solution on different business use cases Ability to work across various different GenAI Models and cloud providers Should have a strong experience in implementing projects in Digital Engineering Or Data...

  • Gen Ai Trainer

    2 weeks ago

    Chennai, Tamil Nadu, India Intellion Technologies Pvt Ltd Full time

    **Job Title**: Gen AI Trainer (Part-Time / Freelance) **Location**: Chennai (In-Office) **Job Type**: Part-Time / Freelance **Responsibilities**: - Deliver structured training sessions on Gen AI as per the provided syllabus. - Ensure interactive and practical learning for participants. - Clarify concepts, answer queries, and provide guidance throughout...

  • Gen Ai Architect

    1 week ago

    Chennai, Tamil Nadu, India Wipro Limited Full time

    **Role Purpose** **͏**: **JD for C1 -Gen AI Prompt Lead Designer with Application Integration** **Responsibilities**: - AI Integration & Automation: Integrate AI services (Azure, AWS, Google Cloud, OpenAI) into existing systems to streamline workflows and automate processes. - Research & Innovation: Stay informed on the latest advancements in NLP and...

  • Gen AI Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Virtusa Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Define governance frameworks to establish standards for Gen AI product development, including ethical and responsible AI practices. Deliver service readiness by ensuring Gen AI solutions meet Service Acceptance Criteria for successful deployment. Ensure compliance and data security by aligning development with regulatory, security, and industry requirements...

  • Gen AI Leads

    2 days ago

    Chennai, Tamil Nadu, India Virtusa Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Define governance frameworks to establish standards for Gen AI product development, including ethical and responsible AI practices. Deliver service readiness by ensuring Gen AI solutions meet Service Acceptance Criteria for successful deployment. Ensure compliance and data security by aligning development with regulatory, security, and industry requirements...

  • Gen Ai Internship

    6 days ago

    Chennai District, Tamil Nadu, India EVOLVE ROBOT LAB Full time

    About Company: Evolve Robot Lab is the India's first robot innovation lab for Robotics Engineering & Artificial Intelligence Solution. Robotics research company, with the grand vision to improve the quality of life in the very part of India with various deep tech solutions. Our Edu-Tech training facilitate to inspire & educate the next 10 million young...

  • Gen Ai Internship

    1 week ago

    Chennai District, Tamil Nadu, India EVOLVE ROBOT LAB Full time

    About Company: Evolve Robot Lab is the India's first robot innovation lab for Robotics Engineering & Artificial Intelligence Solution. Robotics research company, with the grand vision to improve the quality of life in the very part of India with various deep tech solutions. Our Edu-Tech training facilitate to inspire & educate the next 10 million young...