Front Desk Receptionist
6 days ago
**Title: Front Desk Reception & Admin**
**MALE/ FEMALE**
**Location: Seawoods, Navi Mumbai**
**Department: Reception**
**Reports To: Manager, Reception & Call Handling Executive**
Position Overview:
The Receptionist and Call Handling Executive will play a crucial role in ensuring a seamless
patient experience at our hospital, which specializes in treating neurological illnesses. This
dual-role position involves managing front desk operations, handling inbound and outbound
calls, and providing exceptional customer service to patients and their families. The ideal
tasks in a fast-paced healthcare environment.
Key Responsibilities
1. Reception Duties:
« Greet patients, visitors, and staff with a warm and welcoming demeanour.
Manage the check-in and check-out process, including verifying patient
information, scheduling appointments, and handling paperwork.
e Maintain a clean and organized reception area.
e Provide information about the hospital's services, facilities, and policies.
Attending Internal Extension Calls.
« Attending IPD Patients who come for admission, ensuring their assigned
room is ready by confirming with the floor in charge and guiding them to
their respective floor/ room.
e OPD Patients: Helping them in filling the OPD forms, registering their details
in HMIS and CRM if in case of walk in OPD patient, Preparing OPD Cash
Receipt and then Coordinating with the first-floor reception to direct them to |
RMO for pre
- consultation checkup.
Helping Follow up patients who come for assessment after every 3 & 6
month. Helping them to fill the follow up forms and sending them to
respective floor for assessment.
In-case of shifting IPD patient to another hospital. Front desk team is
responsible to Coordinate with the ambulance service immediately and
ensuring the ambulance reaches on time and coordinate with RMO to
shift the patient. Also maintain the record of time ambulance reached
and left.
Front desk team is responsible to arrange cabs for the patients as in when
it's required and demanded by the patient, they are also responsible to
arrange cab for test and are expected to work in coordination with the staff
who is posted at the scan centres
all the responsibilities for coordination
Maintain record of expenses
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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