Front Desk Receptionist

6 days ago


Vashi Navi Mumbai Maharashtra, India Aviyana Ventures Pvt Ltd Full time

**Title: Front Desk Reception & Admin**

**MALE/ FEMALE**

**Location: Seawoods, Navi Mumbai**

**Department: Reception**

**Reports To: Manager, Reception & Call Handling Executive**

Position Overview:
The Receptionist and Call Handling Executive will play a crucial role in ensuring a seamless

patient experience at our hospital, which specializes in treating neurological illnesses. This

dual-role position involves managing front desk operations, handling inbound and outbound

calls, and providing exceptional customer service to patients and their families. The ideal

tasks in a fast-paced healthcare environment.

Key Responsibilities

1. Reception Duties:
« Greet patients, visitors, and staff with a warm and welcoming demeanour.

Manage the check-in and check-out process, including verifying patient

information, scheduling appointments, and handling paperwork.

e Maintain a clean and organized reception area.

e Provide information about the hospital's services, facilities, and policies.

Attending Internal Extension Calls.

« Attending IPD Patients who come for admission, ensuring their assigned

room is ready by confirming with the floor in charge and guiding them to

their respective floor/ room.

e OPD Patients: Helping them in filling the OPD forms, registering their details

in HMIS and CRM if in case of walk in OPD patient, Preparing OPD Cash

Receipt and then Coordinating with the first-floor reception to direct them to |

RMO for pre
- consultation checkup.

Helping Follow up patients who come for assessment after every 3 & 6

month. Helping them to fill the follow up forms and sending them to

respective floor for assessment.

In-case of shifting IPD patient to another hospital. Front desk team is

responsible to Coordinate with the ambulance service immediately and

ensuring the ambulance reaches on time and coordinate with RMO to

shift the patient. Also maintain the record of time ambulance reached

and left.

Front desk team is responsible to arrange cabs for the patients as in when

it's required and demanded by the patient, they are also responsible to

arrange cab for test and are expected to work in coordination with the staff

who is posted at the scan centres

all the responsibilities for coordination

Maintain record of expenses

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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