Quality Assurance

Job Title: Quality Assurance
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Hybrid Working
Structured hybrid role:
Introduction:
What will you be doing?
- This role will be hands On “In Person Presence in US Timings of Approx. 6 PM to 3 AM IST
- This is a largely work in office ( Noida Office ) “Leadership of the team & Real Time availability of the AVP for US Stake-holder interactions in US Timings”. This is not a Remote Work from Home Assignment as it requires in Person Provision of Leadership in the Noida Office for the US Operations.
- Understand Business requirements
- Assess and identify risks regarding testing
- Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills. Draws upon the analysis of others and makes recommendations that have a direct impact on the company
- Provide recommended comprehensive solutions and resolutions to Quality Management
- Communicate trends and feedback to Quality Leadership Team
- Provide root cause analysis to Quality Management Team
- Analyse conduct and regulations for effectiveness and efficiency
- Strive for continuous improvement and adaptability in the QA review products

What we’re looking for:

- Strong analytical and problem-solving skills
- Bachelor’s Degree or Equivalent Work Experience
- Flexibility in hours of work and ability to work changing shifts patterns
- Prior work experience in Customer Care/Fraud voice/non-voice processes. Excellent track record during past work experience
- Bachelor’s Degree or Equivalent Work Experience
- Flexibility in hours of work and ability to work changing shifts patterns

Skills that will help you in the role:

- Excellent communication skills (verbal and written)
- Attention to detail, understands importance of accuracy and responsiveness
- Strong analytical and problem-solving skills
- Strong communication skills, both verbal and written
- Advance Microsoft office skills e.g. MS Excel, MS PowerPoint

Where will you be working?
Noida

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.