Field Operations Executive

**About Us**:
Find My Hostel is an emerging hostel aggregation platform that aims to ease the hostel hunting process for everyone. Through our platform users can explore and access safe, verified, and budgeted hostels within the specified location. This way we hope to empower both the user and hostel owner with comprehensive choices and ease of booking powered by our tech platform. The company initiated its journey by serving Kochi, Trivandrum, Calicut, Thrissur, and Coimbatore and is now planning to expand to other locations.

**Description**

As a Field Operations Executive, you need to maintain positive relationships with our clients/customers, meet with clients in-person to discuss new products or services, and resolve client issues. Manage the full-time and part-time field executives within your defined regional territory, Kochi, Trivandrum, Calicut, and Thrissur. He/she will be responsible for managing the field executives, onboarding new executives, training and motivating them, and managing their day-to-day deliverables like meeting targets and managing leads.

**Key Responsibilities**
- Responsible for hiring, onboarding, training, and motivating full-time and part-time field executives.
- Responsible for overseeing, supervising, and evaluating field executives’ performance.
- Assigning territories, schedules, and appropriate supplies and equipment to staff members.
- Understand the customer needs and develop plans to address them.
- Maintaining strong relationships with our company’s clients to boost our brand and profits in the long run.
- Locate and bring in new clients through original efforts or through referrals to improve revenue and increase business productivity.
- Create methods to obtain new clients and take initiative to bring potential clients into the fold
- Identifying clients' needs and requirements and proposing suitable solutions.
- Should be able to handle both tele-calling and field work simultaneously.
- Willing to travel to different locations as per the company’s requirements.
- Educate and inform clients about the company’s products, services, and special offers.
- Attend to client complaints and resolve issues promptly.
- Recommend ways of improving client satisfaction.
- Work with internal departments to ensure the company meets clients’ expectations. Build long-term relationships with clients and customers.

**Key Requirements**:

- Requires minimum 1-year experience in relevant field
- Excellent project management, organizational, time management, and leadership skills
- Strong communication and negotiation skills
- Ability to build and maintain strong client and business relationships
- Self-motivated, results-driven, and independent thinking
- Two-wheeler and Driving License are mandatory

**Duration**:Full Time (Minimum 1 year)

**Other Benefits**:

- Opportunity to collaborate, work and learn alongside industry experts
- Opportunity to grow up in the carrier based on performance and experience
- Fast Growth opportunity working with Start-up
- Performance-based bonus

**Job Types**: Full-time, Regular / Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Morning shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- Malayalam/English (required)

Willingness to travel:

- 75% (required)

**Speak with the employer**

+91-XXXXXXXXXX