Product Owner

JOB DESCRIPTION SUMMARY

The Product Owner will assist in managing product roadmaps for Direct to Patient products. These products have both internal and external users and form a major foundational component in IQVIA’s overall strategy to deliver insights to its customers.

The role requires collaborating cross-functionally with clinical stakeholders, technology teams, offshore resources and third-party vendors. The Product Owner should have in-depth experience working with integrations (i.e. API, MuleSoft).

RESPONSIBLITIES:

- Contributes to a robust product roadmap that delivers incremental business value and leads to the achievement of well-defined Program Increment Objectives
- Acts as a Subject Matter Expert for Direct to Patient platform integrations
- Manage, elicit, prioritize requirements throughout program increments
- Maintain Aha roadmap, Jira user stories and track product key performance metrics
- Contributes to product strategy and evaluates trade-offs based on a firm grasp of business and market pressures
- Applies the product owner toolbox driving a product-led approach to prioritization and solutioning
- Leads product discovery work driving increased predictability and ROI for development work
- Supports weekend product launches

ASSIGNMENTS
- Own a high-impact, internal product that supports both internal and external stakeholders
- Demonstrate the ability to self-manage workload and perform responsibilities independently based on well-defined projects and time when projects are more ambiguous
- Maintains the product vision and roadmap and support growth opportunities
- Supports the product strategy by staying up to date on market trends and understanding the latest customer needs
- Translates product roadmap features into product requirements including features, user stories and acceptance test criteria into a requirements management tool, such as Aha, Jira and TestRay
- Prioritizes and translates high level requirements into detailed user stories that the development team can execute against
- Acts as product expert for users, able to bring creative ad-hoc solutions to use cases
- Monitors and evaluates product progress including outcomes of deliverables, and recommends additional improvements based on internal and customer feedback

Supports in mitigating impediments to ensure successful completion of Release/Sprint Goals
- Facilitate and/or participate in joint analysis and design sessions with developers to understand needs of the customer
- Assist with process modeling to clarify business requirements, and to enhance or re-engineer business processes, prior to, or in parallel with, solution design and implementation, as necessary
- Collaborate with developers and other analysts to ensure adherence to business requirements and customer needs
- Triage user issues reported
- Resolve conflicting end-user requirements
- Follow IQVIA System Development Life-Cycle (SDLC) and Computer System Validation (CSV) procedures, as appropriate
- As needed, review SDLC Development and Validation document(s) prior to authorization, to ensure that it incorporates previously captured requirements, and includes tests or test steps that explicitly address each identified user requirement
- Collaborate with Global IT Solutions functional groups by adhering to established processes to ensure that business requirements are delivered through successful project implementation of optimal, cost-effective solutions

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

- Strong ability to communicate technical and data concepts to non-technical audiences, and business concepts to technical audiences
- Strong analytical, organizational, verbal communication and business writing skills
- Strong relationship building and facilitation skills to work directly with business users who are not technical in nature
- Critical thinking abilities to take complex, ambiguous, abstract requirements and break them into smaller components, patterns, views and features
- Working knowledge of Scaled Agile Framework (SAFe)
- Pharma, Clinical Research and/or healthcare experience within a regulated industry preferred, but not required

Additional Information

If you meet these requirements, please apply:
Product Owner experience (4+ years) inclusive of business analysis experience and (2+ years) supporting platforms with Integrations
- Understanding of Data flows pertaining to Integration solutions, knowledge of API management, expert in performing Data Mapping exercise Experience using web services/APIs to access and integrate with external systems
- Software skills: MuleSoft, Postman, SQL, Salesforce
- We do not need someone that simply gathers requirements, we need someone that can drive the conversation and lead client requirement conversations by leveraging technical and functional experience
- Understanding of Data flows pertaining to Data Lakes/ Warehouses, expert in performing Data Mapping exercise
- Ability to understand business n