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Field Service Associate New Grad
2 weeks ago
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Why Ciena?
- We’re a company rooted in people—seeking to create a vibrant and inclusive environment where everyone feels they can belong.
- Accelerate your career path by gaining hands-on experience and exposure to the latest technology. Our interns and graduates work on real projects in real time in world-class labs. Be a part of tomorrow’s future - today.
- Mentoring, networking, and Leadership Opportunities. We recognize that learning doesn’t stop when you leave school. We champion a team environment for development and provide the tools to achieve success.
- We are big proponents of life-work integration. Our people make a big difference at Ciena, but we want to shine a light on their differences outside of working hours, too. CienaCares supports non-profit causes important to employees by matching employee financial contributions and dedicating time for volunteering.
How You Will Contribute:
We are looking for fresh college graduates ready to take up this exciting and meaningful responsibility and learn and contribute to the latest networking (Routing & Switching and Optical/DWDM) technologies that craft the future of Next Generation networks.
- Design, develop, and implement networking solutions that meet the needs of our customers.
- Troubleshoot and resolve network issues in a timely and efficient manner.
- Collaborate with cross-functional teams to ensure successful project delivery.
- Stay up-to-date on the latest networking technologies and trends.
- Contribute to a positive and collaborative work environment.
What Does Ciena Expect of You?
- A sense of urgency - what’s important to the customer is equally important to you. You make getting things done a priority.
- Integrity - you hold yourself to the highest level of personal and professional standards of conduct.
- You embrace change - thriving in a diverse environment of ever-changing priorities and sometimes stressful situations.
- The flexibility to work independently with mínimal supervision as well as part of a broader team.
The Must Haves:
- Develop and execute network plans for carrying out new network rollouts or augmentation of networks.
- Troubleshoot reported issues from the network and drove resolutions with customer and engineering teams.
- Automation of configurations using automation tools and frameworks.
- Work closely with engineers and PMs across teams to ensure timely and quality customer delivery.
- Coordinate activities with North American engineering teams as needed.
- Attend acceptance test plans, Functional Specifications, and script reviews, which will help ramp up the feature/ product knowledge required later to develop new network rollout plans.
- Go through different RFCs and standards (ITU-T, IEEE, etc.) related to the product's supported features and use that knowledge to improve project execution further.
**Required Skills**:
- The position requires troubleshooting and problem-solving skills
- Understanding of Optical/DWDM networking technologies.
- Understanding of different Network technologies at Layer 3 (Routing) and Layer 2 (Switching); which includes knowledge of some of the protocols like OSPF, ISIS, BGP, VLAN, RSTP.Able to think key scenarios, write test & execute test cases.Good understanding of Python/Java/C++ and programming concepts
Assets:
- Strong verbal and written communication skills.
- Self-motivated and dedicated to meeting deadlines independently.
- Thrives in a collaborative team environment.
Education
- Completed Bachelors or Master’s in Electronics and Communication.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
