Tele Caller Executive

2 weeks ago

Kasba Kolkata West Bengal, India Kaleidoscope Full time

**Job Brief**:
We’re looking for a Telecaller who is passionate about customer service and enjoys working in a fast-paced environment. The Telecaller will be responsible for making outbound calls to customers, answering inbound calls from customers, and providing excellent customer service.

**Telecaller Duties**:

- Identify, qualify, and refer potential clients to appropriate sales representatives for sales opportunities or to appropriate departments for information about products or services
- Input customer information into computer and verbally relay information to sales representatives regarding customer sales opportunities
- Record customer contacts, sales information, and other information about products and services
- Communicate with sales representatives regarding customer calls

**Telecaller Responsibilities**:

- Take inbound, outbound, and blended calls, answer questions, and document activities in the CRM
- Make outbound calls to prospects and clients
- Assist with sales activities, documenting leads, and managing databases
- Gather and document sales data, such as meetings and appointments, in CRM, including details of visitors and customers
- Prepare and execute proposals and presentations using PowerPoint and Microsoft Word
- Analyze, report, and communicate sales trends, customer patterns, and competitor activity
- Perform other duties as assigned

**Requirements And Skills**:

- Bachelor’s degree required
- 2+ years experience in call center environment and 1+ year experience in a sales environment
- Strong business telephone and customer service skills
- Excellent organizational skills to meet incoming call volume
- Proven ability to meet and exceed client/customer expectations

**Salary**: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kasba, Kolkata - 700107, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Tele Sales: 1 year (required)
- Call center: 1 year (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9836812465

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