QA-english

1 day ago

Delhi Delhi, India Trivium Education Services Private Limited Full time

We are looking for an enthusiastic and skilled **Quality Analyst-English** to join our dynamic team. As an integral part of our training team, you will play a key role in evaluating and mentoring new tutors, providing high-quality training, and ensuring the ongoing growth and performance of both tutors and trainees.

**Position**: Quality Analyst-English

**Payment**: Up to 30,000 - 35,000 CTC

**Minimum Qualification Required**:B.Ed / MA (Lit.) / BA (English)

**Location**: F-4, Okhla Phase 1, Delhi

**Working Days**: 5 days (Mon-Fri)

**Timings**:10 AM- 6.30 PM (flexible)

**Roles & Responsibilities**:

- Evaluation of written tests for new applicants
- Interviews of new applicants (Forwarded by HR team)
- Assigning training assignments to trainees
- Reviewing the submitted assignments and providing perceptive feedback
- Creating training modules/Documents for the new trainees
- Calls/meetings on a regular basis with the trainees as well as tutors
- Catering to the doubts and concerns of the team
- Keeping a close eye on the attendance/productivity of the team
- Completing internal reviews for the tutors to identify and rectify any quality concerns
- Identifying any tutors with serious quality concerns for additional training
- Identifying and resolving any error patterns from quantitative/qualitative data of tutors (Ratings, A%, O%, Reviews (Minimal/Elevated/Critical) etc.
- Maintaining internal trackers for tutors & trainees
- Taking responsibility for tutors’ performance and growth

**Mandatory Skills**:

- Excellent communication in English (written & oral)
- Good training skills - ability to train thoroughly, fluently, and confidently, answer questions posed by tutors/trainees politely and professionally

**Desired Skills**:
Basic knowledge about excel/sheets

**About Trivium**

Pay: Up to ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Work from home

Application Question(s):

- Do you have any experience as a content writer, Online Tutor or Quality Analyst ?
- Do you have any further studies plan or any upcoming exam?
- What is your level of Proficiency in English?
- Are you comfortable with the office location - Okhla Phase 1 New Delhi?
- What is you Current CTC (Monthly)?
- What is your Salary Expectation (Monthly)?
- Have you completed Bachelor's Degree in literature?

Work Location: In person

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