IT Technician

*About Optiontown:*

We are a leading travel e-commerce company disrupting aviation with innovative flight subscription and ancillary products. Our company grew out of MIT back in 2003 and we are committed to providing seamless travel experiences while prioritizing customer satisfaction, innovation, and sustainability. we are seeking a Dynamic Software Analyst who can join our team.

*Job Summary:*

*Key Responsibilities:*

Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices.

Maintain IT infrastructure including servers, routers, switches, and firewalls.

Manage user accounts, permissions, and access rights on Windows/Linux environments.

Monitor network performance and implement improvements when necessary.

Perform regular system backups and ensure disaster recovery processes are in place.

Document technical processes and IT support issues.

Ensure adherence to IT policies and data security protocols.

Coordinate with vendors for hardware/software purchases and support.

*Required Skills & Qualifications:*

Bachelor’s degree in Computer Science, IT, or related fields.

Proven experience in IT support or system administration.

Strong knowledge of Windows/Mac/Linux OS, Office 365, and common enterprise tools.

Good understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).

Ability to prioritize tasks and work independently.

Excellent problem-solving and communication skills.

Job Type - Full Time

**Job Types**: Full-time, Permanent, Internship

Pay: ₹10,781.88 - ₹36,935.90 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Shift:

- Day shift

Work Location: In person