Inbound Customer Service Advisor

1 week ago

Gurugram Haryana, India Vertex Cosmos Solutions Full time

Position - Inbound/outbound Customer service executive

Location - Gurgaon

Experience
- 1-5 years

Budget - Upto 35 k

About the role:

- For a Customer Experience Inbound executive / agent, we are looking for an

enthusiastic, driven and motivated individual - ideally a people’s person, who will be able

to

Make the customers feel at ease and let them know that we’ve got their back.
- Identify customer needs and help them provide a 360d experience.

when required.
- Handle Escalations of all types and nature.
- Handle Ecommerce channels.
- Meet Individual and Team targets.
- To perform all duties to a high standard of customer care in attitude, approach and

resolution.

Pre-requisites
- A chance to earn monthly as well as annual incentives.
- Proficiency in English and Hindi.
- Excellent knowledge of MS Office, Excel, PowerPoint
- Fast learner and passion for sales and understanding of negotiation techniques
- Self-motivated with a results-driven approach
- Graduate degree

**Job Types**: Full-time, Permanent

Pay: ₹10,403.82 - ₹35,273.91 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- Rate yourself in English communication out of 10 ( example-8/10 )
- What is your current location?
- What is your current ctc?
- What is your notice period?

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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