Chat Support Executive

5 hours ago

Bhopal, India Avyaan Management PVT LTD Full time

Job Title: Chat Support Representative - Ecommerce Process

**Responsibilities**:

- Respond to customer inquiries and concerns through online chat support.
- Provide accurate and timely information to customers regarding product features, pricing, and promotions.
- Troubleshoot and resolve customer issues related to orders, payments, and refunds.
- Escalate complex customer issues to the appropriate departments for resolution.
- Meet and exceed customer satisfaction goals and metrics.
- Maintain accurate records of customer interactions and transactions.
- Stay up-to-date with product information, promotions, and policies.
- Collaborate with team members and other departments to improve overall customer experience.

**Requirements**:

- Excellent written communication skills and typing speed.
- Ability to multitask and handle multiple customer chats simultaneously.
- Strong problem-solving skills and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- Ability to work in a fast-paced environment with mínimal supervision.
- Prior experience in customer service or ecommerce support is preferred.
- Must be available to work flexible hours, including weekends and holidays.

Please connect with me

9340394049- Aniket singh

**Salary**: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Speak with the employer**
+91 9340394049
- Health insurance

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