Tellecaller (Voice Process)

2 weeks ago

Chennai Tamil Nadu, India Inspire Network Technology Solutions Pvt Ltd Full time

**Job Title**: Telecaller (Voice Process)

**Location**: Chennai

**Department**: Customer Service / Sales (depending on the focus of the calls)

**Reports to**: Team Lead / Supervisor

**Job Summary**:
This position involves handling inbound and outbound calls to customers and suppliers for an e-commerce company. The Telecaller will be responsible for providing excellent customer service, resolving customer inquiries, and ensuring customer satisfaction.

**Key Responsibilities**:

- **Handle Inbound Calls**:

- Answer incoming calls from customers regarding order inquiries, order tracking, returns, refunds, and other customer service issues.
- Actively listen to customer concerns and provide prompt and accurate resolutions.
- De-escalate customer issues and maintain a calm and professional demeanor at all times.
- **Handle Outbound Calls**:

- Make outbound calls to customers for order confirmations, delivery updates, and customer surveys.
- Contact suppliers to inquire about order status, resolve delivery issues, and build strong supplier relationships.
- **Customer Communication**:

- Communicate effectively with customers in Tamil, English, and Hindi (both verbal and written).
- Ensure clear and concise communication with customers, using appropriate language and tone.
- **Issue Resolution**:

- Identify and resolve customer issues efficiently and accurately.
- Escalate complex issues to supervisors or relevant departments for further assistance.
- **Record Keeping**:

- Maintain accurate and up-to-date records of all customer interactions, including call logs, notes, and resolutions.
- Utilize customer relationship management (CRM) systems to track customer data and interactions.
- **Other Duties**:

- Participate in team meetings and training sessions.
- Adhere to company policies and procedures.
- Perform other duties as assigned.

**Qualifications**:

- **Education**: 12th Pass to Graduate
- **Experience**: Fresher or Experienced (prior experience in customer service or telecalling preferred)
- **Skills**:

- Excellent communication skills in Tamil, English, and Hindi (both verbal and written)
- Strong interpersonal and customer service skills
- Active listening and problem-solving skills
- Ability to work independently and as part of a team
- Basic computer skills and familiarity with CRM software (if applicable)

**Benefits**:

- **Full-Time Employment**:

- **Competitive Salary**: ₹12,000 to ₹16,000 per month

Pay: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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