Field Staff

6 days ago


Pune Maharashtra, India CRUTZ LEELA ENTERPRISES Full time

**Position**: Field Staff - Aftermarket

**Education**: ITI / Diploma in Mechanical, Electrical, or Instrumentation Engineering.

**Experience**: 2-5 years of experience in field service or aftermarket support, preferably in industrial machinery or automation sectors.

**Job Summary**:
**Key Responsibilities**:

- Perform on-site inspections, servicing, and maintenance of industrial machinery/equipment.
- Attend customer locations for installation, commissioning, troubleshooting, and repairs.
- Provide technical support and training to clients for aftermarket products and services.
- Diagnose issues and ensure resolution within agreed timelines to minimize downtime.
- Coordinate with internal service and spare parts teams for timely execution.
- Maintain proper documentation of service visits, issue logs, and customer feedback.
- Promote service contracts, upgrades, and spare parts to customers where applicable.
- Ensure adherence to safety standards and company policies during field operations.

**Requirements**:

- ITI / Diploma in Mechanical, Electrical, or Instrumentation Engineering.
- 2-5 years of experience in field service or aftermarket support, preferably in industrial machinery or automation sectors.
- Strong troubleshooting and problem-solving skills.
- Willingness to travel extensively within assigned territories.
- Good communication and customer service skills.
- Ability to work independently and manage multiple service requests.

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person


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