Gold Loan Officer
6 days ago
Main Task
- Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service.
- Source new customers through BTL marketing and customer calling
Areas of Responsibility
- Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction_
a. Promptly travel to and from the customers home while safely handling the gold in transit
b. Carry out GLFH transaction while strictly adhering to process and policies
c. Maintain high level of customer satisfaction
d. Gold appraisal
Generating leads for GLFH
a. By conducting BTL marketing
b. Call inactive and other prospective customers
c. Responsible for conversion of leads generated
KRA
a. Adherence of timeliness (fulfilling the appointment within a specified time)
b. Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)
c. Quality of service
d. Number of leads generated through customer visit/calls and conversion %
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Gold Loan: 1 year (preferred)
Willingness to travel:
- 75% (preferred)
Work Location: In person
**Speak with the employer**
+91 8297551406
Expected Start Date: 24/02/2025
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