Accounts Officer

**Accounts Officer**

**8 to 10Years in Manufacturing or Construction Industry**

**Location : Guyana, South America**

**Roles and Responsibilities**

Bank and other ledger reconciliations

Data and journal entries

Perform the daily payment of invoices

Update the system as invoices are received

Address disputes and payment failure issues

Maintain an accurate supplier database

Coordinate the team to ensure invoices are processed accurately and efficiently.

Adhering to information security policies: Following the rules and procedures set out in the ISMS, including data handling, password management, and secure communication practices

An experienced account manager needs a diverse set of tools and skills to manage client relationships effectively and drive business growth. Here are some essential tools and skills an account manager should possess:
1. Communication Skills
- **Verbal and Written Communication**: Ability to articulate ideas, explain concepts, and engage in active listening. Clear, concise, and professional communication is key.
- **Negotiation Skills**: Handling negotiations to create win-win situations for clients and the company.
- **Conflict Resolution**: Ability to manage and resolve conflicts in a way that benefits all parties involved.

2. Relationship Management
- **Client-Focused Mindset**: A strong ability to build and maintain trust-based relationships with clients.
- **Empathy**: Understanding clients’ needs and concerns.
- **Customer Retention Strategies**: Implementing strategies that keep clients happy and loyal.

3. Time Management and Organization
- **Task Prioritization**: The ability to organize tasks and deadlines efficiently, balancing multiple accounts at once.

4. Analytical Skills
- **Data-Driven Decision Making**: Ability to analyze performance metrics, sales reports, or market trends to adjust strategies.
- **Problem-Solving**: Using data to identify issues and finding innovative solutions.

5. CRM (Customer Relationship Management) Software Proficiency
- **Salesforce, HubSpot, Zoho CRM**: Tools for managing customer relationships, tracking progress, and maintaining data about clients.
- **Customer Insight Tools**: Understanding customer behavior and needs through analytics tools like Google Analytics or other industry-specific tools.

6. Product and Industry Knowledge
- **In-depth Product Knowledge**: Understanding of the company’s products/services in detail to offer expert advice and recommendations to clients.
- **Industry Awareness**: Staying up-to-date with industry trends, competitors, and challenges in order to offer relevant solutions.

7. Sales Skills
- **Upselling and Cross-selling**: Identifying opportunities to offer clients additional services or products.
- **Closing Deals**: Effectively moving a lead to a closed sale or renewal.

8. Collaboration with Internal Teams
- **Team Coordination**: Being able to work with different departments (e.g., sales, marketing, customer service) to ensure clients’ needs are met.
- **Internal Reporting**: Ability to communicate client feedback and performance metrics to internal teams to align on strategy.

9. Technology Skills
- **Microsoft Office Suite**: Proficiency in tools like Excel, Word, and PowerPoint for reporting, presentations, and tracking.

10. Customer Service Excellence
- **Response Time Management**: Handling requests and inquiries in a timely manner.
- **Client Training**: Providing clients with necessary guidance and training to use products/services effectively.

11. Financial Acumen
- **Budgeting and Cost Management**: Understanding project budgets, margins, and how to manage them to ensure profitability.
- **Invoice and Payment Tracking**: Experience with tracking invoicing and payments.

12. Adaptability and Flexibility
- **Handling Change**: Being able to adapt to changes in client needs, company policies, or market conditions.
- **Problem-Solving Under Pressure**: Remaining calm and finding solutions in high-pressure situations.

An experienced account manager should be comfortable working with these tools and have the right skills to manage accounts efficiently, maintain a positive client relationship, and deliver results.

Pay: ₹100,000.00 - ₹130,000.00 per month

Schedule:

- Day shift

Work Location: In person