Clinical Application Support Chemist

Overview

**_Overview_**
- This is a job for an UPLC-MSMS technical expert in clinical analysis. Waters Clinical Business Unit is looking for someone who is genuinely excited by customer success and is ready to work at our customer sites in hospitals and clinical labs to ensure that our customers can provide reliable clinical diagnostics to their patients. We want you to be the person that these lab analysts are happy to see each time you visit.
- This role is based in Delhi and extends throughout Northern India (UP,HP, Uttatkhand, Haryana, Punjab, Jammu & Kashmir, Bihar, Madhya Pradesh)

**Responsibilities**:
**_Responsibilities_**
- Manage the on-going Applications Professional Services job list for Northern India, ensuring that customer targets are met.
- Method development as part of an agreed package with a customer
- User training under APS training part numbers
- Coordinate with the field service engineers to provide seamless customer support.
- Provide occasional, basic hardware service support to fill in gaps if they occur.
- Ensure CBU’s business success in India by providing expert strategic and technical advice to the salesforce and distributors. Participate in pipeline reviews and contribute intelligence on potential opportunities.
- The individual is also expected to provide strong support for the sales of equipment, consumables and services through
- Joint visits with the sales team to prospects
- Providing demonstrations where required
- Providing clear plans and lists of equipment, reagents and consumables required to implement analyses at prospective customer sites

**Qualifications**:
**_Qualifications_**
- A degree in Biochemistry, Chemistry or similar, a post graduate degree is a clear advantage
- At least 10 years UPLC-MSMS experience, although the more experience the better. Ideally your experience will involve Waters’ single and tandem quadrupole MS systems and/or working in the clinical UPLC-MSMS analytical field. Experience with ToF systems a bonus.
- Nobody is perfect, but here are some competencies that we value in the team;
- Experience with Waters Empower software
- HRMS experience
- Independence in managing workload
- Responsiveness to customers
- Accountability
- Problem solving (analytical thinking, mental flexibility)
- Customer centric attitude
- Technical aptitude

Company Description
- Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status._