Service Operations Ip Sme-1

**Experience, Education, Skills, and Accomplishments**
- B.Sc. / M.Sc. B.Com, BBA, BCA, BA graduates with minimum 50% aggregate
- Minimum 6 years of IP experience
- Team player: Encourage team bonding and ability to work cohesively.
- Eye for detail; High concentration and focus
- Ownerships and Responsible behaviour
- Cultural sensitivity, Resilience
- Ability to do multi-task, day planning, prioritization of work etc.
- Client Centricity and strong relational skills to work cohesively with cross functional services.

**It would be great if you also had..**.
- Proficient IP Knowledge with experience to work on different IPMS' is added advantage and preferable.
- Strong written & verbal communication skills
- Proficient in MS office: Proficiency in Microsoft office suite programs, including Word, Excel, Outlook, PPT, Power BI etc.
- Intellectual property management: Oversee the management of the organization's intellectual property portfolio, including patents, trademarks. Maintain accurate and up-to-date records of all IP assets and related documentation.
- Develop and implement quality assurance processes: Design and implement quality control procedures and guidelines to ensure compliance with industry standards and regulatory requirements.
- Continuous improvement: Identify areas for process improvement and provide recommendations to enhance product quality, reliability, and efficiency. Collaborate with cross-functional teams to implement corrective and preventive actions.
- Documentation and reporting: Document all quality assurance activities, test plans, and test cases. Prepare and present comprehensive reports on quality metrics, test results, and identified issues to stakeholders, management, and project teams.
- Collaboration and communication: Collaborate with development teams, project managers, and stakeholders to understand project requirements, communicate quality standards, and ensure alignment on quality objectives. Participate in project meetings and provide timely updates on quality-related issues.
- Quality standards and compliance: Stay updated with industry best practices, quality standards, and regulatory requirements applicable to the organization's products or services. Ensure compliance with relevant standards and regulations.
- Training and Knowledge Sharing: Provide training and support to team members and other stakeholders on docketing procedures, software tools, and industry best practices. Share knowledge and keep the team informed about changes in IP rules and regulations.
- Maintain the data integrity of IPMS and proactively monitoring the docket to ensure that all PTO & client deadlines are met.
- Facilitate accurate and timely payment of all PTO fees including the maintenance fees, coordinate with client for payment instructions and coordinate with annuity service providers or law firms.
- Abreast of changes in PTO guidelines and procedures and extend support to team with process related inputs.
- Responsible to review the process manual / SOP and seek client's approval.
- Help the team respond to client queries based on SOP viz country law clarification in different jurisdictions.
- Should be able to create, perform, analyze and govern data quality and PTO audits.

**Other Responsibilities**
- Acknowledge completion of work through work allocation tool or Time Tracking Systems (TTS).
- Suggesting process improvement opportunities and support during implementation
- Schedule adherence to Clarivate policies.
- Meeting expectations with individual, team as well as personal development goals.
- Governance, Reconciliations, and Internal Audits
- Lead client calls and prepare meeting notes.
- Supporting and preparing RCA’s, maintaining, and providing data for operational reporting
- Ensure compliance with Clarivate Code of Business Ethics and Corporate Conduct

**About the Team**

The team consists of 10-15 members and is reporting to the Team Manager / Manager, Service Operations. Core process related responsibilities: IP docketing is the process of tracking deadlines related to the prosecution of patents, trademarks, and copyrights before their respective governing offices. This includes interacting with clients including external vendors - Law firms, Annuity service providers etc., Quality Auditors, IP Operations function heads, Continuous Improvement team.

Hours of Work
- You will be working for works 40 hours/week (8 hrs a day; 5 days a week); you are entitled to get Overtime if you work beyond your working hours.
- This is a permanent job role

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.