Call Center Executive

5 days ago

Pune Maharashtra, India Orion Express Logistics Pvt Ltd Full time

**About Us**: Join our innovative team to revolutionize the transportation industry with our EMT Transport app. We are committed to improving the logistics and transportation landscape through cutting-edge technology and excellent customer service.

**Role Overview**: As a Call Centre Executive, you will be the frontline communicator with our clients, including transporters, brokers, drivers, and truckers, helping them understand the benefits and features of our EMT Transport app. Your role is crucial in guiding potential users through our services and ensuring their satisfaction.

**Responsibilities**:

- Engage with transport industry professionals via calls to introduce our EMT Transport app, explaining its benefits and features.
- Conduct feedback calls to gather user insights and document customer queries.
- Relay important customer feedback and queries to the sales team for prompt action and follow-up.
- Manage communication through WhatsApp, sending informative messages and providing support via chat to assist clients effectively.

**Requirements**:

- Excellent communication and interpersonal skills.
- Proven experience in customer service or a call center environment.
- Ability to work independently and as part of a team.
- Familiarity with CRM software is a plus.
- Strong organizational skills and attention to detail.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8956327290
Expected Start Date: 09/02/2025

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