Sm - Prime Services Operations Gbs, Market Ops

Job ID: 38119

Location: Bangalore, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 2 Sept 2025

**Job Summary**
- The Senior Manager is responsible for end to end working of the clearing operation activities in GBS.
- This position is required for the management of key Operational activities and to support clients to deliver the right level of client service and engaging with stake holders for all clearing activities.

**Strategy**
- Operations role on supporting Clearing business on the below areas- Financial markets products (e.g. - Rates, FX)
- Trade lifecycle management
- Accounting and settlements
- Reconciliation
- Understanding on Derivative Clearing
- Prime services
- Margining
- Collateral Management
- Brokerage
- Operation Risk framework
- Understanding the breadth and complexity of the regulatory environment across our global footprint.

**Business**
- Responsible for serving as primary contact for clearing clients and internal staff for advice, enquiries, complaints and any other service issues.
- Deliver excellent service against agreed service standards and in line with client satisfactions criteria. Build strong working relationships with our priority clients.
- Work together with key internal stakeholders to solve any client issues timely with no/mínimal escalation and identify opportunities to improve overall service for the clients.
- Long lasting relationships and good rapport with premium clients for better client experience
- Identify opportunities for service improvement based on useful metrics and demonstrate results.

**Key Responsibilities**

**Processes**
- Primary contact person supporting clearing business across wide range of FM products in terms of providing solutions, enquiries, complaints, resolving of discrepancies and transactional errors. (highly automated, standardized, scalable)
- Collateral Management
- Trade and cash flow Reconciliation and investigation.
- Nostro & Balance reconciliation and investigation.
- Handling Exception
- Cash management/Payment & Accounting
- Daily, weekly & Monthly Control Reporting
- Working on MIS / Adhoc reporting
- User Acceptance Testing (UAT) & User Verification Testing (UVT)
- Be an active, vocal member of workshops, discussions and working groups.
- Working with Operational risk and ensuring all controls are followed and risk highlighted and mitigated.
- Working with Product owner on new business onboarding and automation of the process.
- Ensuring daily business activities are carried out by the team in a timely manner
- Ensure operating instructions are reviewed and updated, checklist signed, and all escalations done to the senior management.

**People & Talent**
- Coach team members and developing necessary skills to get the results.
- Identify team goals and evaluate the team progress.
- Resolve any conflicts.
- Organise team initiatives.

**Risk Management**
- Knowledge on Operation Risk framework
- Understanding the breadth and complexity of the regulatory environment across our global footprint.
- Awareness in Operational Risk
- Working with Operational risk team and ensuring all controls are followed.
- Any risk are highlighted and mitigated.

**Governance**
- Ensure the organisation adherence to regulatory and internal policies, managing risk and maintaining a robust risk framework.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Serve as a Director of the Board
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

**Key stakeholders**
- Front office, Client Service team, Ops Risk, other back-office teams

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

**Skills and Experience**
- Microsoft Tools

**Qualifications**
- Prior working experience in financial market operations and Strong product background of FX / Derivatives / Futures)
- Prior Work experience performing reconciliations for financial market products
- Identify and build strong, effective relationships with both the business and technology stakeholders, across global offices.
- Ability to handle pres