Assistant Operations Executive

3 days ago

Kolkata, India INVESMATE Full time

For a long-term purpose, I need an operations (back end ) profile for the execution of CRM/after-sales and pre-sales resources, who will be an expert in multitasking.

**Following are the KRA-**
**Pre-sales jobs Business Associate and Primary job responsibilities**:
1. Preparation of a List of daily whatsapp lead

2. Communicating with people in FB messengers, replying to their queries and collecting contact information from prospects.

3. Should be tech savy

**Post-sales activities
- BA and Primary job **responsibilities**:
1. After sales, he will brief about all services which will be provided to the student, and send them a written document copy.

2. He will provide the customer helpline number and guide him when to contact them during troubleshooting.

3. Everyday attendance of each student, and call any one who is absent in class asking them to join the class, solve any problem associated with joining in Zoom.

4. Follow up with the support team for any customized payment links.

5. After payment of 499 call the customers to ensure and guide how he will view all rec classes, subscription in youtube and Student version of telegram.

6. Proper maintenance of Google sheets

7. If need 3rd installment payment collection during critical situation

8. Premium Members - adding and removing at proper time, maintain a proper report, to remind individual Prod specialists to call before expiry date for renewal purpose. Sending notice in Premium group.

9. Supporting for Call quality analysis, LMS, and process audit management data collection

Proper training and guidance will be provided & it's permanent work from home.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,000.00 - ₹9,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule

Schedule:

- Day shift
- Flexible shift

Supplemental Pay:

- Performance bonus

COVID-19 considerations:
Permanent work from home

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- B2B sales: 1 year (preferred)
- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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