Statutory Compliance Officer
2 weeks ago
The Statutory Compliance Officer is responsible for ensuring that the company’s services, policies, and procedures are in compliance with all applicable laws and regulations. The role involves investigating customer complaints, responding to inquiries, training customer service personnel, monitoring customer satisfaction levels, identifying trends in customer complaints, and preparing company articles and board resolutions for customers.
**Responsibilities**
- Investigate customer complaints and work with relevant departments to resolve them
- Maintain up-to-date knowledge of company services, policies, and procedures
- Respond to customer inquiries in a timely and accurate manner
- Escalate serious complaints to senior management as necessary
- Train customer service personnel in complaint-handling procedures
- Monitor customer satisfaction levels and report results to senior management
- Identify trends in customer complaints and recommend changes to improve customer satisfaction
- Prepare company articles and board resolutions for customers
- Communicate with clients about legal-related matters
- Basic Knowledge in Company Act.
**Required Skills and Qualifications**
- Fluency in English, Malayalam, and Arabic is required
- Arabic - Read & Write, Understand
- Bachelor’s degree in law, or LLB, Company Law
- Exceptional written and verbal communication skills
- Thorough understanding of customer service best practices
- Working knowledge of relevant laws and regulations
**Job Types**: Full-time, Regular / Permanent, Fresher
Schedule:
- Day shift
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you able to Read, Write & understand the Arabic language
**Experience**:
- Company Law: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9567099915
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