Amazon Cloud

3 days ago

India Bloom Consulting Services Full time

NA

Experience

**3 - 5 years**

Offered Salary

Notice Period

**Not Disclosed**

**Amazon Cloud**

**Responsibilities**
- Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.
- Handle technical issues of different complexity and help other members of the team.
- Collaborate with other support teams, Engineering and other internal departments to help resolve critical issues.
- Cross train on multiple technologies to effectively build and support product/technology portfolio.
- Troubleshoot, diagnose & resolve customer issues independently, making use of the resources available to you.
- Keep all the ongoing cases documented and up to date in the case management system.
- Promote and maintain a high quality, professional, service orientated Cervello image amongst internal and external customers.
- Maintain and continually upgrade technical understanding of products and technologies.
- Build and maintain solid working relationships with the members of the team.

**Required Skills and Experience**
**General**:

- Strong IT background, with at least 3 years of working experience o Degree in Computer Science or equivalent experience.
- Demonstrated ability to multi-task o Excellent English communication skills o A desire to be a part of growing company.
- Willingness to learn and work on new technologies.
- Should be a quick and self-learner.

**Technical**:

- Design and architecting of solutions for data center systems hardware and software, and related IT systems.
- Understanding of Managed Services operations for multiple environments, leveraging support teams spread across geographic locations.
- Experience in automating Infrastructure and Application deployments.
- Experience working in an Agile, fast paced, DevOps environment o Experience in CI and CD tools to automate testing and deployment (CI/CD tools such as Jenkins, AWS Code Pipeline).
- Experience with Python, Ruby, Java or PHP
- Experience working in a Containerized environment (Docker/Cluster)
- Experience automating and orchestrating workloads across multiple public cloud providers (Preferred: AWS)
- Automation experience with at least one configuration management system such as Terraform, Chef, Puppet, Ansible, AWS Cloud Formation, Salt
- Experience with Testing Infrastructure As Code such as Test-Kitchen, Kitchen-Terraform o Proficient with Git and Git Workflows
- Advanced knowledge of various AWS services such as VPC, EC2, ELB, RDS, Redshift, Dynamo DB,Route53, S3, EMR & IAM
- Infrastructure automation through scripting (E.g. shell, Python, Java, JSON).
- Hands on experiences in Cloud Formation and Lambda o AWS Associate Level Certification required (AWS Professional Level Certification a plus)
- A team player capable of high performance and flexibility in a dynamic working environment
- Written and oral communication skills - ability to communicate technical concepts and support assertions with data
- Organizational skills - ability to coordinate and prioritize many issues simultaneously in a very fast pace environment
- Analytical/Problem solving ability - ability to quickly evaluate an issue, resolve it or implement a Take ownership and act with high Sense of Urgency - this job requires the individual to work like an entrepreneur, self-motivated and self-starter.

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