IT Support Technician

2 weeks ago

Puducherry Puducherry, India Achariya Group of Educational Institutions Full time

**Key Responsibilities**:
**Technical Support**:

- Provide advanced troubleshooting and resolution for hardware, software, and network issues.
- Manage and resolve escalated tickets from the help desk team in a timely manner.

**System Administration**:

- Install, configure, and maintain operating systems (Windows, macOS, Linux).
- Perform updates, patches, and upgrades to servers, workstations, and network equipment.
- Manage user accounts, permissions, and group policies using Active Directory.

**Networking**:

- Monitor and troubleshoot network connectivity issues (LAN/WAN, DNS, DHCP, VPN).
- Assist in configuring and maintaining firewalls, switches, and routers.
- Ensure optimal network performance and security compliance.

**Hardware and Software**:

- Configure and deploy desktops, laptops, printers, and mobile devices.
- Maintain an inventory of IT assets and manage hardware lifecycle.

**Security and Compliance**:

- Implement and enforce IT security protocols and best practices.
- Conduct regular backups and disaster recovery tests.
- Monitor systems for potential security threats and vulnerabilities.

**Documentation and Training**:

- Create and maintain detailed documentation for processes, configurations, and troubleshooting steps.

**Soft Skills**:

- Excellent analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks effectively.

Pay: ₹10,000.00 - ₹14,000.00 per month

**Benefits**:

- Provident Fund

Shift:

- Day shift

Work Location: In person

Application Deadline: 30/01/2025
Expected Start Date: 04/02/2025

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