Room Service Order Taker

1 week ago


Pune Maharashtra, India Gigadocs Softtech Private limited Full time

The Room Service Order Taker is responsible for receiving and processing guest room service orders accurately and efficiently. This role involves clear communication with guests, coordination with the kitchen and service team, and ensuring timely delivery of food and beverages to guest rooms. A high level of customer service and attention to detail is essential.

**Key Responsibilities**:

- Answer incoming room service calls promptly, politely, and professionally.
- Take food and beverage orders accurately, using the hotel’s POS system.
- Provide detailed information about the menu, specials, and answer any guest inquiries.
- Communicate guest orders clearly to the kitchen and service team.
- Monitor the status of orders and coordinate timely delivery.
- Ensure all orders are recorded correctly and that any special requests are communicated effectively.
- Follow up with guests to confirm satisfaction and address any concerns.
- Maintain cleanliness and organization of the order-taking station.
- Adhere to hotel policies, food safety, and hygiene standards.
- Upsell menu items and promote special offers when appropriate.

**Requirements**:

- High school diploma or equivalent; hospitality or culinary education is a plus.
- Previous experience in food & beverage or customer service is preferred.
- Excellent communication and telephone etiquette skills.
- Strong attention to detail and accuracy in taking orders.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using point-of-sale (POS) systems.
- Flexibility to work shifts, including weekends and holidays.
- Friendly, courteous, and professional demeanor.

**Working Conditions**:

- Work is performed indoors in a hotel environment.
- May require extended periods of sitting and use of a headset/phone.
- Shift-based work including early mornings, late nights, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person


  • Order Taker Hotel

    2 weeks ago


    Juhu, Mumbai, Maharashtra, India Gigadocs Softtech Private limited Full time

    We are looking room order taker with good communication skill Juhu tara road Mumbai food and ac accommodations given by the hotel salary 12000 to 15000 **Job Types**: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Morning shift Supplemental pay types: -...


  • Mumbai, Maharashtra, India MELUHA THE FERN AND RODAS - AN ECOTEL HOTEL Full time

    Responsible for answering all telephone calls and prioritizing said calls. - Should have very good telephone etiquette. - Directly involved in the order-taking and order-placing process while dealing with guest requests and orders, courteously, efficiently, and promptly. - Should have good knowledge of room service menus and ongoing promotions in another F&B...


  • Powai, Mumbai, Maharashtra, India MELUHA THE FERN AN ECOTEL HOTEL Full time

    _**Responsible for answering all telephone calls and prioritizing said calls.**_ - _**Should have very good telephone etiquettes.**_ - _**Directly involved in the order taking and order placing process while dealing with **_**guest requests**_ **and orders, courteously, efficiently and promptly.**_ - _**Should have good knowledge of **_**room service...


  • Mumbai, Maharashtra, India Yogi Hotels Pvt Ltd Full time

    ob Description. An Order Taker is **responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability**. **Job Types**: Full-time, Permanent **Salary**: ₹10,130.91 - ₹15,000.00 per month **Benefits**: - Food provided Schedule: - Fixed...


  • Mumbai, Maharashtra, India Peninsusla Redpine Hotel Full time

    **Job Title**: Room Service Steward **Department**: Food & Beverage - In Room Dining (IRD) **Location**: Peninsula Redpine Hotel, Andheri East, Mumbai **Reports To**: Room Service Supervisor / F&B Manager **Job Summary**: The Room Service Steward is responsible for delivering food and beverages to guest rooms efficiently and professionally while ensuring...

  • Order Taker

    6 days ago


    Pune, Maharashtra, India Gigadocs Softtech Private limited Full time

    **Key Responsibilities**: - Greet customers warmly and professionally. - Take accurate food and beverage orders in-person, over the phone, or via digital systems. - Input orders into the POS system promptly and correctly. - Communicate orders to the kitchen staff clearly and efficiently. - Answer customer questions regarding menu items, specials, and...

  • Rsot - Yogi Hotel

    1 week ago


    Navi Mumbai, Maharashtra, India Yogi Hotels Pvt Ltd Full time

    RSOT, or Room Service Order Taker, is a role primarily found in hotels and resorts. The main responsibility of an RSOT is to handle guest orders for room service, ensuring efficient and accurate delivery of food and beverages to guest rooms. This involves taking orders via phone or in person, communicating with kitchen staff, and coordinating with other...


  • Mukundwadi, Aurangabad, Maharashtra, India Hotel Manasi Full time

    Required Room Service Attendant for Hotel with following profile - Need minimum 2 years of experience - Should be Loyal and Hardworking - Deliver room service orders quickly and accurately to guest rooms. - Greet guests in a friendly, respectful, and professional manner. - Set up trays or trolleys according to service standards, including proper utensils,...


  • Vileparle Railway Station, Mumbai, Maharashtra, India Hotel Parle International Full time

    **Job Summary** VERY GOOD ENGLISH COMMUNICATION IS COMPULSORY Assist the Food & Beverage Manager, in order to provide the highest level of hospitality in the F & B outlet. Achieve total guest satisfaction and organizational profitability through effective utilization of all resources. Continuously delight the customer by offering trend setting and...


  • Sanpada, Navi Mumbai, Maharashtra, India Yogi Hotels Pvt Ltd Full time

    We have an urgent requirement for the position of a RSOT for our four star hotel located at Sanpada ( Navi Mumbai). Regards HR **Job Types**: Full-time, Fresher Pay: ₹10,162.87 - ₹25,000.00 per month **Benefits**: - Food provided - Health insurance - Paid sick time - Provident Fund Schedule: - Day shift - Evening shift - Morning shift -...