Wordpress Customer Support Executive

3 days ago

Ahmedabad, India POSIMYTH Innovations Full time

**Job Summary**:
**Responsibilities**:

- Technical Customer Support regarding our Web Development Related Products
- Pre Sale Questions support on Facebook Messenger, Live Chat and Communities
- Post Sale Technical Queries resolution by a discussion with Development Team
- Troubleshoot technical issues related to WordPress websites, themes, and plugins, and provide guidance to customers on how to resolve these issues.
- Create and update documentation to assist customers with common WordPress issues.
- Support on Refund or Account-Related Queries
- Facebook Group's Moderation
- Collaborate with other teams to ensure timely resolution of customer issues.
- Keep up-to-date with the latest WordPress updates, themes, and plugins, and communicate any changes to customers.

**Requirements**:

- Bachelor's degree in Computer Science or a related field.
- 1 years of experience in providing customer support for WordPress websites.
- Proven experience as a WordPress Customer Support Executive or a similar role.
- Strong technical knowledge of WordPress, including its themes, plugins, and associated features.
- Excellent communication skills, both written and verbal.
- Ability to troubleshoot technical issues and provide effective solutions to customers.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong customer service skills and a passion for helping customers.
- Familiarity with support ticketing systems.

**Job Types**: Full-time, Fresher

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Work Location: One location

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