Web and Digital Communications

**Position: Web and Digital Communications Specialist**

**Location: Remote work from home**

**Start Date (Earliest): ASAP**

**Duration: More than two years**

**Position Overview**:

- The Web and Digital Communications Specialist works with globally headquartered within the Economics Department at Clients. World-renowned for both its education and cutting-edge research, Clients welcomes people from all walks of life to bring their talent, ideas, and experience to our community. If you want to be part of our exceptional, multicultural, collaborative, and inclusive community, then take a look at this opportunity.
- This position location is remote work from home, from anywhere in the world, with work hours aligned to the U.S. Eastern time zone. Typical work hours are Mon-Fri 8am to 5pm (ET) and follow most of the US holiday calendar with some exceptions. The Clients holiday schedule can be found here.
- The Web and Digital Communications Specialist is in our Policy and Communications group and will manage clients website and contribute to digital communications strategy, a key communication tool in our mission of promoting evidence-informed policy worldwide to reduce poverty.
- The Specialist works closely with staff across J-PAL’s head office and regional offices to provide organization-wide website strategic guidance, management, and support. As the manager of the clients website, the Specialist is an integral part of shaping and stewarding clients online presence.

**Principal Duties and Responsibilities**:

- Website management
- The website is one of the primary tools through which client executes its mission of reducing poverty by ensuring that policy is informed by scientific evidence. With a popular blog, a repository of over 1,200 summaries of research studies, a rich library of research resources, policy insights synthesizing evidence from a range of studies, and much more, the website is a critical platform for J-PAL’s policy and communications work.
- As the Web and Digital Communications Specialist, your primary focus will be ensuring that content across clients Drupal 10 website is clear, consistent, and error-free by creating and implementing systems and workflows that prioritize user experience and leading development and implementation of new web site components. You will develop and implement annual and quarterly strategic objectives and key results for the website. In addition, you will manage the relationship with our web developers, an external vendor, and work with them to develop new and innovative features and rapidly resolve bugs.
- In addition to setting strategy and updating and maintaining content through our Drupal CMS, you will monitor the website for acceptable performance and user accessibility, oversee and manage
- Web and Digital Communications Specialist permissions for 50+ website contributors, lead monthly website user trainings for local and international staff, create and maintain process guides, and provide strategic guidance on the development of new website features.

**Responsibilities include**:

- Develops and implements a digital communications strategy for the website that aligns with the organization’s broader communications strategy; obtains buy-in from staff and leadership.
- Collaborates with internal stakeholders to identify web-related needs and obtain content materials; plans and develops solutions that meet the needs of both internal teams and site visitors.
- Works with internal teams to understand and outline key project/feature requirements, creates wireframes and iterates with internal stakeholders.
- Ensures new projects fit appropriately within site architecture and recommends modifications and improvements to site architecture where necessary.
- Analyzes project requirements and identifies needs for technical support and additional resources.
- Manages projects executed by our web developer and leads quality assurance testing with support from other members of the communications team. Ensures projects executed by our web developer are completed on time and within budget.
- Responds daily to tickets submitted by website users and resolves inquiries in a timely manner. Troubleshoots and corrects problems, in coordination with our external web developer.
- Develops and implements site maintenance plans, schedules, and documentation.
- In addition to resolving tickets themselves, monitors and coordinates website maintenance and resolution of problems by internal (other team members as appropriate) and external (web developer) resources.
- Administers site user provisions and manages access and workflows.
- Provides regular (monthly or quarterly) training for new web users.
- Compiles and analyzes site usage data using Google Analytics and implements changes based on that analysis.
- Develops and administers processes and operations related to web site integrity.
- Provides testing and verification during system upgrades.
- Evaluates new stand