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Tele Counselor

3 weeks ago

Delhi, India Made Easy Education Pvt. Ltd Full time

**Position Title**:Tele-Counsellor (via Inbound - Outbound calls/eMail **(Full Time)**

**Purpose**:To counsel and provide guidance to engineering students for admission in various online/offline courses for preparation of competitive exams like GATE, ESE, PSU’s etc.

**Responsibilities**
- To receive inbound calls and counsel the aspirants.
- To do outbound calls as per the leads received from support teams/Team Leader
- To counsel prospective students on telephone/IVRs/Online.
- To escalate the prospects/queries, if required on time
- To manage front office desk by resolving student’s face to face queries, as and when required.

**Competencies**
- Command on verbal/written English communication skills
- Telephone handling skills - Voice/Tone/Pitch/Timely Information
- Persuasive skills, Multitasker
- Adaptable, flexible and fast learner
- Self-motivated, High Integrity, Independent & Outside the BOX thinker

**Educational Qualifications**
- Any Graduate
- Preference to B.Tech Graduate

**Experience**
- 1 - 3 years of experience in Tele-Counselling
- Preference to experience in Education/EdTech Industry

**Location**:
Hauzkhas, Kalu Sarai - New Delhi

WFO/6 days

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Flexible shift