Associate Quality Complaints

2 days ago

Hyderabad Telangana, India Amgen Full time

Basic to Intermediate understanding of other tools (e.g. Smartsheet, Veeva) to support the development and management of documents, business/system processes and related data.
- Knowledge of Microsoft copilot, open AI Chat GPT, and other AI/Large Language Model (LLM) tools.
- Understanding of key regulations (e.g. EMA, FDA) and ethical guidelines (GxP) governing the Pharmaceutical industry
- Proper utilization of process management systems (eg Amgen CDOCS for controlled documents or Amgen Learning Management System LMS) to process materials; creation & distribution of status reports
- Experience in at least one of the following areas: Quality Management, Document Management, Quality Assurance, Learning Management / Learning Management Systems (LMS)
- Practical experience with and knowledge of MS Office Applications (e.g. Microsoft Word, Excel, Visio)
- Practical experience with managing projects / multiple projects at the same time
- Verbal and written communication skills/writing skills
- Process/business writing skills
- Technical Learning Skills - ability and willingness to learn new technologies, processes, and methodologies.
- Active listening skills
- Critical/problem-solving/logical thinking skills and process oriented
- Ability to understand and follow processes / process instructions
- Attention to detail
- Ability to translate business and stakeholder feedback and requirements into accurate and efficient processes using clear language and format

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