Telesales Agent

Job Summary

**Responsibilities**:

- **Outbound Calling**: Proactively contact potential and existing customers to promote NCRIPTech’s products, using pre-written scripts to engage customers and highlight product benefits.
- **Sales Target Achievement**: Meet or exceed monthly and quarterly sales quotas by converting leads into sales and upselling where appropriate.
- **Customer Needs Analysis**: Listen attentively to customer needs and requirements to recommend suitable products, ensuring a tailored sales approach.
- **Record Keeping**: Accurately document customer information, interactions, and sales transactions in the company’s CRM system.
- **Product Knowledge**: Stay up-to-date on NCRIPTech’s product offerings, features, and promotions to provide accurate information and answer customer queries effectively.
- **Customer Relationship Management**: Build and maintain long-term relationships with customers to encourage repeat business and referrals.
- **Handle Queries and Complaints**: Address customer questions or concerns professionally, escalating complex issues to the sales manager when necessary.
- **Collaboration**: Work closely with the sales and marketing teams to provide feedback on customer preferences and market trends to enhance product offerings and sales strategies.

**Requirements**:

- **Experience**: Proven experience as a Telesales Representative, Telemarketer, or similar sales/customer service role (minimum 1-2 years preferred).
- **Communication Skills**: Excellent verbal communication and active listening skills, with a professional and persuasive phone presence.
- **Sales Acumen**: Strong negotiation and sales skills with a track record of meeting or exceeding sales targets.
- **Technical Proficiency**: Familiarity with CRM software and basic computer skills for data entry and record-keeping.
- **Interpersonal Skills**: Ability to build rapport with customers and maintain a positive, customer-focused attitude.
- **Adaptability**: Comfortable working in a fast-paced environment and handling objections or rejections professionally.
- **Education**: High school diploma or equivalent; a degree or certification in sales, marketing, or a related field is a plus.
- **Language Skills**: Fluency in Bengali,English and Hindi.
- **Resilience**: A target-driven mindset with the persistence to thrive in a dynamic sales environment.

What We Offer
- Competitive salary with attractive commission and incentive structures.
- Comprehensive training on ncriptech’s products and sales techniques.
- Opportunities for career growth and professional development.
- A supportive and vibrant team environment.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Experience**:

- telesales: 2 years (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

Application Deadline: 07/07/2025
Expected Start Date: 10/07/2025