Pro (Personal Representative Officer)

2 weeks ago

Surat Gujarat, India Sonani Industries Private Limited Full time

**Company**: Sonani Industries Pvt. Ltd.
**Location**: Ghod Dod Road, Surat
**Industry**: Retail - Jewellery

**Job Summary**:
To serve as the first point of contact for customers entering the Sonani Jewels store, ensuring every visitor is greeted warmly and receives a seamless, attentive, and comfortable in-store experience from entry to product trial.

**Roles & Responsibilities**:
**Customer Reception & Greeting**:

- Warmly welcome every customer entering the store with a smile and a courteous greeting.
- Politely inquire about the occasion (wedding, anniversary, gifting, etc.) or the product category they’re interested in (bridal, rings, earrings, bracelets, men’s jewellery, etc.).
- Escort customers to the appropriate design section, introducing them to the respective sales associate.

**Hospitality & Comfort Management**:

- Offer welcome refreshments such as water, soft beverages, tea, or coffee to every customer.
- In case of waiting, manage the customer’s comfort by offering seating, magazines/catalogues, and refreshments.
- Maintain a calm, organised, and luxurious waiting environment at all times.

**Product Trial Assistance**:

- Support sales staff by helping customers try on jewellery when needed.
- Ensure that trial counters, mirrors, and presentation trays are clean and prepared.
- Handle jewellery pieces with care and as per store protocols during customer assistance.

**Queue & Crowd Management**:

- Manage customer flow during peak hours or special occasions.
- Inform customers politely about expected wait times if any.
- Coordinate with the admin manager and sales associates to ensure prompt service.

**Customer Experience Monitoring**:

- Observe customer behaviour and needs proactively to offer support.
- Take feedback informally during their time in the store and report any specific concerns or appreciation to the Admin Manager.

**Appearance & Etiquette**:

- Maintain professional grooming and attire as per Sonani Jewels’ brand standards.
- Display polite, humble, and professional body language and tone.

**Coordination & Reporting**:

- Maintain a daily report on customer visits, peak times, waiting incidents, and special assistance cases.
- Share suggestions and observations on improving front-office experience with the Admin Manager.

**Key Skills Required**:

- Excellent communication skills in Gujarati, Hindi, and basic English.
- Warm, courteous, and professional personality.
- Basic knowledge of hospitality etiquette.
- Proactive and customer-centric approach.
- Ability to handle pressure during peak hours calmly.

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

Work Location: In person

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