Customer Care Associate

3 days ago

Noida Uttar Pradesh, India Visit Health Pvt LTD Full time

Job description

Responsibilities and Duties
- Manage incoming calls & Schedule offline appointments with medical practitioners/Labs & Diagnostic centers
- Identify and assess customers needs to achieve satisfaction
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed

Required Experience, Skills and Qualifications
- Graduate in any discipline
- 2 to 3 years of experience
- Good working knowledge of MS Office
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent written and spoken communication skills
- Ability to multi-task, prioritize and manage time effectively

RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeMedical Services / Hospital
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
Role Category

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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