E-commerce Executive

**Responsibilities**: - **Manage and Optimize the Online Store**: Oversee the day-to-day operations of the salon’s eCommerce store, ensuring products are listed accurately, descriptions are compelling, and inventory is well-managed. - **Curate Product Offerings**: Select and list salon-related products for retail, including hair care products (shampoos, conditioners, hair dyes, styling tools) and facial treatments (cleansers, masks, serums, exfoliators). - **Content Creation & Product Descriptions**: Write persuasive and SEO-friendly product descriptions for haircare, skincare, and styling tools that resonate with our target customers. - **Sales Strategy & Promotions**: Develop and execute strategies to promote online sales, including discounts, bundles, gift sets, seasonal promotions, and exclusive offers for online shoppers. - **Customer Engagement**: Interact with customers online to provide personalized product recommendations, answer queries, and handle concerns related to products or online orders. - **Inventory Management**: Work closely with the inventory team to track stock levels, re-order products, and ensure the store is always stocked with best-sellers. - **Market Trends and Competitor Research**: Stay up-to-date with trends in the beauty and wellness industry, including new haircare products, popular hair colors, and skincare innovations, to maintain an attractive product offering. - **Social Media Integration**: Collaborate with the marketing team to leverage social media platforms for product promotions, cross-sell services (e.g., "Add a facial treatment with your haircut"), and drive traffic to the online store. - **Analyze Performance**: Use analytics tools (e.g., Google Analytics, eCommerce platform reports) to monitor product performance, conversion rates, and sales trends. Use this data to refine product listings and marketing strategies. - **Customer Reviews & Feedback**: Encourage and manage customer reviews for both products and services to build trust and improve the overall online shopping experience. - **Shipping & Returns**: Oversee order fulfillment, including working with logistics partners, tracking shipments, and managing returns or exchanges in line with the salon’s policies. **Qualifications**: - **Experience**: 3+ years of experience in eCommerce, retail, or digital marketing, preferably in the beauty, wellness, or salon industry. - **Skills**: - Strong knowledge of eCommerce platforms (Shopify, WooCommerce, etc.) - Expertise in SEO, digital marketing, and social media marketing - Ability to write compelling product descriptions with attention to detail - Experience with analytics tools to track website performance and customer behavior - Excellent communication and customer service skills - Ability to manage multiple projects and meet deadlines in a fast-paced environment - **Education**: Bachelor's degree in Marketing, Business, or related field (or equivalent work experience). Phone: - 9319054933 **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹30,991.03 per month Ability to commute/relocate: - Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred) **Education**: - Bachelor's (preferred) **Experience**: - E-commerce: 3 years (preferred) - total work: 3 years (preferred) - Hair styling: 3 years (required) **Language**: - Good Speak (preferred) - yes (preferred) **Location**: - Okhla, Delhi, Delhi (preferred) Work Location: In person