Railway & Darshan Service Executive

5 days ago

Kothrud Pune Maharashtra, India DFG Services Full time

**Job Summary**:
**Key Responsibilities**:
Railway Services:

- Book train tickets through official platforms like IRCTC, ensuring accuracy in passenger details and travel preferences.
- Assist clients with ticket cancellations, refunds, PNR status, and other related services.
- Monitor seat availability, fare changes, and special train schedules.
- Keep records of all bookings and transactions in an organized system.

**Darshan & Pilgrimage Services**:

- Book online/offline darshan passes for popular temples, religious sites, and spiritual events.
- Coordinate with travel agents or local partners to manage darshan slots, accommodation, and transport if required.
- Provide clients with accurate information on temple timings, dress codes, ID requirements, and entry rules.
- Handle group bookings for tours or religious yatras when needed.

**Customer Service**:

- Offer polite, timely, and clear assistance to elderly pilgrims or non-tech-savvy users.
- Maintain high levels of professionalism, accuracy, and data confidentiality.

**Required Qualifications**:

- Minimum HSC (12th Pass); Graduation preferred.
- Prior experience in railway ticketing, travel agency, or darshan services is a plus.
- Familiarity with **IRCTC portal** and other relevant platforms.

Fluency in **Marathi and Hindi**; basic **English** is an advantage.

**Location : Kothrud, Pune, Maharashtra**

**Salary: Based on experience.**

Pay: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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