Tts Nam Operation Office

4 days ago

Mumbai, India Citi Full time

Business/ Department

**Objectives**:
**Core Responsibilities**:
1. Senior Team Member role
2. Risk and Control
3. Support/ participate in new projects/migrations and ensure smooth cut over with minimized risks - internal and external

**Day-to-Day Responsibilities**:
1. Processing of day to day transactions as per local operating procedures.
2. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained
3. Understand customer requirements.
4. Meet required productivity metrics set for the team
5. Ensure tracking, accurate and timely resolutions of issues and exception raised
6. Client inquiries are investigated and responded appropriately
7. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
8. Perform control related activities to mitigate risk.

**Process Specific**:
**Financial/ Budgetary**:
(TBD)
Individual Contributor (IC)/Managerial
(TBD)

**Key Deliverables**:
1.
2.
3.

**Percentage of Travel**:
No Yes, 10% of the Time Yes, 25% of the Time
Yes, 50% of the Time Yes, 75% of the Time Yes, 100% of the Time

**Relocation**:
**Other**:
Required
Preferred

**Education**:
Bachelor Degree (commerce/science stream preferred), First class or above

**Experience**:
2-3 years

**Certifications**:
CDCS

**Skills**:
**Core**:
1. Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
2. Ability to work as a team with offsite partners.
3. Consistent ability to adapt to process changes quickly and accurately.
4. Strong attention to detail is required to ensure the data privacy of our client information

**Process Specific**:
1. Experience in LC Issuance
2. Experience in SBLC Issuance & Payments
3. Experience in SBLC advising & Payments

**Competencies**:
1. Working knowledge of UCP, ISBP, URR
2. Information must be expressed coherently and accurately to key people in a timely manner.
3. Confidence, self-motivation and plenty of initiative
4. Strong sense of ownership and accountability for work
5. Ability to build working relationships with stakeholders
6. Good oral and written communication skills
7. Ability to work in team environment
Enthusiasm and strong desire to work in operations

**Other**:
Clear Oral and Written Communication, Good Knowledge in Excel, PowerPoint
--------------------------------------------
- **Job Family Group**: Operations - Transaction Services
--------------------------------------------
- **Job Family**: Cash Management
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- **Time Type**: Full time
-------------------------------------------------
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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