Universal Trainer

2 weeks ago

Shaikpet Hyderabad Telangana, India Global University Systems Full time

Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

**Position**:
**Job Summary**:
**Key Responsibilities**:

- Design and deliver engaging training sessions across various business verticals including operations, customer service, and product teams.
- Conduct process-specific training to ensure standardization, compliance, and operational excellence.
- Utilize AI tools to develop, enhance, and personalize training content (e.g., chatbots, adaptive learning, content automation).
- Collaborate with cross-functional teams to identify training needs and develop relevant solutions.
- Maintain updated training documentation, manuals, SOPs, and digital content libraries.
- Monitor and assess training effectiveness through feedback, assessments, and performance metrics.
- Lead onboarding sessions for new joiners and continuous learning modules for existing employees.
- Facilitate both virtual and in-person sessions with clarity, confidence, and adaptability.

**Requirements**:

- Bachelor’s degree in Education, Communications, Human Resources, or a related field.
- 3+ years of experience in a corporate training role, preferably in a multi-process environment.
- Strong knowledge of process mapping, SOP creation, and workflow standardization.
- Demonstrated experience in using AI tools (e.g., ChatGPT, learning management systems with AI capabilities, generative content tools).
- Proficient in developing digital learning modules and interactive presentations.
- Excellent verbal and written communication skills.
- Strong facilitation, interpersonal, and stakeholder management skills.
- Ability to adapt quickly in a fast-paced, evolving environment.

**Preferred Skills**:

- Certification in training methodologies (e.g., CPTM, Train the Trainer, NLP-based training).
- Experience working in a global or multicultural environment.
- Familiarity with tools like Articulate 360, Adobe Captivate, or similar.
- Basic understanding of data analytics related to training performance.

**What We Offer**:

- A collaborative and innovative work environment
- Opportunities to lead high-impact projects and evolve professionally
- Access to cutting-edge tools and resources

**Other information**:
Please note this position is only available on our Consultancy agreement.

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company.

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