Receptionist (Exp 2+ Yrs Front Desk)

**Receptionist**

job description

Job description Receptionist /Lobby incharge

Objectives of the job

To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to

record and pass on information selectively. To assist the employee responsible from Sales and After Sales with

all customer contacts. Ensuring a pleasant atmosphere in the dealership.

Qualification
- Basics: Any Bachelor degree
- Experience (type of): 1-2 years experience as front office executive
- Specialized Knowledge: Communication skills, basic telephone etiquettes, team player, ability to work in

dynamic situation, sensitive to customer needs, customer centric attitude

Job Designation/Field of Work:
1 Customer contact
- Representing the Mercedes-Benz dealership on the telephone and by means of personal welcome as

the first point of contact for all visitors and business partners
- Promptly greeting and addressing all visitors to the Mercedes-Benz dealership
- Friendly and open approach to visitors in accordance with the Mercedes-Benz identity
- Looking after customers waiting in the showroom
- Answering and conducting telephone calls and connecting callers if required (switchboard) with proper

ettiquettes
- Arranging for staff who are temporarily unavailable to call back
- Ensuring prompt, priority customer care for those with problems or complaints
- Recording and documenting walk-ins and tele-ins in the showroom

2 Sales
- Introduce sales consultants to all showroom walk-in customers
- Providing customers with initial information in the form of brochures if necessary in case of sales

consultants are not available at the showroom
- Provide basic information about Mercedes Benz, Dealership and Mercedes Benz products and services

over phone to all telephone enquiries.
- Proactively offer refreshments to all walk-in customers
- Record tele-in and walk-in prospects information in showroom log-book and share the same with sales

manager daily
- Pass on all tele-in enquires to respective sales consultants with the consent of sales manager
- Assisting the sales consultant to present products, services by handing over brochures, price lists,

schemes etc to sales consultants
- 3 Resources management
- Ensure all showroom display vehicles are displayed in a proper lay-out (as recommended by MB India)
- Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist
- Ensure all test drive vehicles are parked in their respective parking bays
- Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklist
- Maintain test drive log book to monitor and control proper usability of test drive vehicles
- Act as one point contact for information related to test drive vehicle availability

Mercedes-Benz Receptionist job description 2/2

4 ShowrooM/Facilities management
- Ensuring that the showroom is kept clean and tidy by maintaining the showroom cleaning checklist
- Promoting a friendly atmosphere in accordance with the Mercedes-Benz corporate design
- Ensuring that the reception is kept clean and tidy including the functionality/availability of the

equipment/refreshments and snacks provided in these areas
- Checking and, if required, refilling brochure boxes
- Checking, arranging and, if required, refilling accessory items
- Ensure that the customer parking bays are strictly utilised for customers vehicle parking and ensure

that at any given point at least one parking bay is available for customers.

contact
6261169737

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person