Business Process Coordinator

2 weeks ago

Anna Nagar Chennai Tamil Nadu, India I3 MATRIX PRIVATE LIMITED Full time

**Location**: Anna Nagar, Chennai

**Job Type**: Full-time
**Experience**: 2 years and above
**Salary**: ₹25,000 - ₹30,000 per month
**Job Summary**:
**Job description**

**Requirement**:

- Must Have Above 2 years of Experience in Relevant Field
- Should have good communication skill.
- Should have good computer skills, including proficiency in MS Word, MS Excel, and Internet activities.
- Professional phone etiquette and customer service orientation.
- Must be proficient in Microsoft Excel and Word.

Should be proficient in English, Hindi (Preferable).

**Responsibilities**:

- Post-Sales Follow-Up: Make timely post-sales follow-up calls to collect payment and required documents on time from the audit completed clients. Update the status in the CRM.
- Inbound & Outbound Calls**: Handle both inbound and outbound calls in a professional and courteous manner to resolve client inquiries and issues.
- Report daily and monthly activities.
- Assist with the Technical team to assign them Auditing Date, Time and Documentation process
- Coordinate With the Technical Team to Assist Them with Daily Planning
- Demonstrate excellent verbal and written communication skills to build rapport and effectively convey information to clients.
- Follow up on potential incoming leads.
- Engage in tele-calling and direct customer interaction.
- Close sales effectively and achieve assigned targets.
- Maintain customer relationships and ensure customer satisfaction.
- Be proactive in identifying sales opportunities and improving conversion rates.

**Benefits**:
1. Salary (as per industry norms) + attractive incentives.

2. Friendly and collaborative work environment.

3. Access to training and development programs.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Ability to commute/relocate:

- Anna Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- voice process: 2 years (required)

**Location**:

- Anna Nagar, Chennai, Tamil Nadu (preferred)

Work Location: In person

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