Front Desk Receptionist

**Job Title**:Client Relations Executive**

Qualification: Bachelor’s Degree

Experience: 1 - 2 years

**Functional Competency**:

- Handling Front Office / Reception Desk / Client Services / Guest Relations
- Efficiency in MS Office
- Strong communication skills (verbal & written)

**Behavioural Capabilities**:

- Client Service Orientation
- Pleasant Personality
- Team Player

**Job Role (Objective of the Role)**:
To act as the face of Quest Coworks, ensuring efficient operations at the reception/front desk and providing exceptional service to clients by addressing their needs and creating a welcoming environment.

**Key Responsibilities**:
**Client Engagement & Relationship Building**:

- Day-to-day interaction with clients to address their needs and requests.
- Build strong relationships with in-house clients and assist them through the Key Account Manager (KAM) list.
- Handle complaints and maintain the Client Complaint Report on a daily/hourly basis.

**Front Office & Administrative Management**:

- Welcome clients, guests, and visitors with a professional and warm demeanour.
- Handle telephone inquiries and visitor entry/exit management.
- Provide secretarial services for clients.
- Coordinate with Sales for walk-in inquiries about office space.
- Update daily attendance in coordination with HR.
- Prepare and update weekly and month-end reports.

**Operations & Upkeep**:

- Conduct daily rounds, list snags, and assign them to relevant individuals.
- Maintain the reception area, cabins, games area, and empty cabins.
- Coordinate with vendors for indoor plants and ensure upkeep.
- Monitor and manage pantry stock in coordination with pantry staff.
- Ensure the first-aid kit is stocked and available.

**Event & Facility Management**:

- Support event management at the centre.
- Organize celebrations, including cake and bouquet arrangements for new clients.
- Oversee food and beverage services, including cleanliness and hygiene.

**Access Control & Courier Management**:

- Manage access cards, including inventory and collection at the time of client exits.
- Properly receive and deliver couriers.

**Sales & Virtual Client Support**:

- Conduct centre tours in the absence of sales resources.
- Handle calls and mail notifications for virtual office clients.

**Key Competencies**:

- Smart and pleasing personality with excellent interpersonal skills.
- Proven experience in client relations and administrative roles.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office and other relevant software.
- Ability to build instant relationships with customers and exhibit follow-up skills.
- Knowledge of the coworking industry is a plus.
- Background in Business Centres, Hotels, Aviation, Telecom, Banking, or Insurance industries.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- Have you previously worked in industries such as coworking spaces, hotels, aviation, or other customer-facing environments?
- Are you proficient in MS Office, particularly Excel and Word, for daily reporting and administrative tasks?
- Have you handled client complaints or requests independently in previous roles?
- Have you managed visitor check-ins, telephone inquiries, and general front desk responsibilities before?
- Are you experienced in multitasking and prioritizing tasks when managing multiple client or operational needs?
- Have you been involved in organizing client onboarding, events, or celebrations at work?
- Have you coordinated with vendors for tasks like maintaining indoor plants, pantry supplies, or reception area upkeep?
- Are you comfortable conducting tours of the office space for prospective clients?
- Do you feel confident in your verbal and written communication skills for interacting with clients and internal teams?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Front desk: 1 year (required)

**Language**:

- English (Professional) (required)

Work Location: In person

Application Deadline: 19/12/2024
Expected Start Date: 27/01/2025