Admin Officer
16 hours ago
DESIGNATION: ADMIN OFFICER (OPERATIONS & LOGISTICS)
EXPERIENCE: 8+ YEARS
SALARY: BEST IN THE INDUSTRY
JOB RESPONSIBILITIES:
- **Ground Execution & Operational Discipline**
- Oversee daily logistics operations across hubs and spokes.
- Ensure day-to-day adherence to operational protocols, stock handling, and compliance standards.
- Maintain spoke readiness and support continuous improvement in ground-level execution.
- **Logistics & Turnaround Time (TAT) Monitoring**
- Ensure timely sample pickup and delivery to hub with **TAT 2.5 hours**.
- Track real-time logistics performance and escalate delays proactively.
- Coordinate with vendors, transporters, and staff for seamless movement of samples and materials.
- **Attendance & Store Operations**
- Monitor attendance compliance of logistics and store staff.
- Ensure store uptime and availability of essential items as per daily requirements.
- Maintain accurate stock records and coordinate replenishment requests.
- **Customer Service & Complaint Management**
- Track and resolve customer complaints (internal & external) within **48 hours**.
- Collaborate with logistics, pharmacy, diagnostics, and administrative teams for resolution.
- Maintain a complaint register with status updates and closure reports.
- **Coordination & Reporting**
- Provide daily/weekly updates on logistics performance, TAT, attendance, and complaint closure.
- Support the Head Logistics & SCM in implementing best practices and compliance.
- Assist in training ground staff on operational SOPs and customer service standards.
**Job Types**: Full-time, Permanent
Pay: From ₹50,000.00 per month
**Benefits**:
- Food provided
Work Location: In person
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