Sro - Kochi

**The student Relations Officer will be responsible for helping students in their continuous
professional development by giving timely support and guidance. They will be a primary contact
team for students and their parents to clear all their queries and provide a better learning
experience.

**Major Responsibilities**:

- Should be the first and important point of contact for the students and their parents over
the telephone or direct enquiry

queries, etc.
- Overseeing the performance of the students by taking feedback from the faculty members
and sharing the feedback and performance results with the students and their parents
- Work closely with the faculty team and identify the best performer of each month and
share their details with the DM team.
- Establish and maintain a good rapport with the students and parents and get class
feedback from them regularly.
- Identify and escalate issues submitted by the students and their parents and submit a
report to the management team

regularly and collect the fees on or before the due dates as per the installment pattern.
- Maintain the dropout google sheet and report to the CAO and GM if the dropout reason is
connected to Finprov
- Work closely with the HR team for arranging the placement and internship support for
eligible students after their course completion
- Arrange the preparation and distribution of soft/hard copies of all certificates including
course completion, experience, Software, etc. soon after the course completion
- Manage and communicate effectively the course details or other details required in the
case of references passed by the students and their parents

webinar/seminars etc.
- Understand in detail each course and suggest potential career paths and set career goals
for the students/ clients whenever required
- Contribute, participate and perform ad hoc activities as and when required for the growth
and success of the organization as a whole

Reporting to:
**Admission Officer